Staff Product Manager, Post-Checkout Experience

Block

Confirmed live today High trust

Quick summary

Work type: On-site
Location: San Francisco, CA
Salary: $198,000–$297,000 / yr
Posted: 1 day ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $209k

This role $248k

$163k most similar roles pay here $311k

This role pays more than 81% of similar roles. Most pay $177,250–$240,487 — the shaded band above. At the midpoint, this role pays about $248k versus about $209k for comparable roles.

Based on 240 similar postings.

Employer

About Block

Block, Inc. (formerly Square) is a financial technology company operating the Square merchant payments ecosystem, Cash App peer-to-peer payments, TIDAL music streaming, and Bitcoin-focused financial services. Industry: Financial Technology & Payments

Block currently has 46 open roles on FindRole.

Listed pay typically runs $217,800–$326,800 across 46 roles with salary data.

Most-posted roles

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At a glance

TL;DR · Staff Product Manager, Post-Checkout Experience

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JOB TITLE: Careers - Staff Product Manager, Post-Checkout Experience The Staff Product Manager, Post-Checkout Experience joins the team to own the customer journey across food ordering and retail ecommerce. You will build customer experiences and seller tools for pickup, delivery, and shipping, ensuring customers can track orders and receive help when issues arise. Key responsibilities include setting strategy, designing user journeys, and using AI to automate repeatable work. You will collaborate with design and engineering to turn customer insights into dependable products. Required skills include 6+ years of product management experience, consumer product judgment, and hands-on building with AI tools like GitHub to submit pull requests. You will solve complex problems regarding order progress, late deliveries, and refunds to build trust and drive repeat purchases for businesses of all sizes.

What does a Product Manager earn in California?

Median $222000 from 280 postings across 53 companies.

See salary data

Skills

AI GitHub Pull Requests Prototyping Ecommerce Marketplaces Customer Research Automation

What you'll do

Set the strategy and priorities for Square’s post-checkout customer experience across food ordering and retail.
Connect individual product improvements across teams and external partners to ensure a consistent customer experience.
Design and define user journeys for order tracking, delivery updates, and customer support interactions.
Use AI and automation tools to streamline customer research, prototyping, and product development workflows.
Define quality standards and evaluate product ideas against real-world customer scenarios.
Build and ship working prototypes using AI tools and contribute code changes through pull requests.
Measure and own product outcomes using data signals like resolution time, satisfaction, and repeat purchases.

What we're looking for

6+ years of product management experience.
Experience shipping consumer-facing products at scale that simplify complex processes.
Ability to use AI tools to build working prototypes, automate recurring work, and test ideas.
Proficiency with GitHub and other developer tools to submit pull requests and contribute changes.
Proven ability to set product strategy, prioritize tasks, and make thoughtful trade-offs.
Experience using customer research and behavioral data to guide decisions in ambiguous situations.
Demonstrated ability to lead across teams, resolve disagreements, and drive work to completion.
Experience with consumer products, ecommerce, marketplaces, or customer support (preferred).

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