Business Systems Analyst, IT Vendor Operations

Block

Confirmed live today High trust

Quick summary

Work type
On-site
Location
San Francisco, CA
Salary
$83,900–$125,900 / yr
Posted
20 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $138k
This role $105k
$75k $171k
below market most similar roles pay here above market

This role pays less than 82% of similar roles. Most pay $114,587–$162,000 — the blue band above. At the midpoint, this role pays about $105k versus about $138k for comparable roles.

Based on 240 similar postings.

Employer

About Block

Block, Inc. (formerly Square) is a financial technology company operating the Square merchant payments ecosystem, Cash App peer-to-peer payments, TIDAL music streaming, and Bitcoin-focused financial services. Industry: Financial Technology & Payments

Block currently has 41 open roles on FindRole.

Listed pay typically runs $217,800–$326,800 across 40 roles with salary data.

Most-posted roles

View all roles at Block

At a glance

TL;DR · Business Systems Analyst, IT Vendor Operations

The Business Systems Analyst joins the IT Vendor Operations team to serve as a technical bridge between business units and engineering partners. This role involves triaging, troubleshooting, and resolving technical issues across the tools used by support advocates. Key responsibilities include managing identity and access management administration, processing access requests, and performing system validations. You will investigate bugs, manage technical escalations via Jira, and automate operational workflows to improve response times. The position requires proficiency with Salesforce, Amazon Connect, Okta, GitHub, and Google Workspace. Candidates should possess strong analytical skills to interpret code, logs, and system configurations. This role solves critical technical problems within the support organization, ensuring that internal tools function correctly so that advocates can focus on assisting customers without technical friction.

What you'll do

  • Support identity and access management administration for a suite of applications.
  • Triage and resolve technical support tickets for Salesforce, Amazon Connect, and internal tools.
  • Troubleshoot bugs and system errors, escalating complex issues to engineering teams.
  • Process and validate access requests for various systems and roles.
  • Perform system validation to ensure tools function correctly for support teams and customers.
  • Manage technical escalations through Jira to coordinate with engineering and product teams.
  • Support SEV management as a liaison during critical system incidents.
  • Automate operational workflows and document troubleshooting steps to build a shared knowledge base.

What we're looking for

  • Experience in IT support, business systems, or technical operations, ideally in a support or customer care environment.
  • Familiarity with Salesforce administration or configuration, including flows, queues, skills, and user management.
  • Strong troubleshooting and analytical skills to break down vague bug reports into clear, reproducible issues.
  • Effective and clear communication skills to translate between technical and non-technical audiences.
  • Comfort working in Jira or similar ticketing systems for tracking and managing work.
  • Ability to read and interpret code, logs, and system configurations.
  • Experience with Amazon Connect, telephony systems, or contact center platforms (preferred).
  • Familiarity with Okta, IAM, or access management workflows (preferred).
  • Scripting or automation experience in Python, JavaScript, or similar (preferred).

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