CaaS Private Site Reliability Engineer, Assistant Vice President

What you'll do

• Define and implement SLIs, SLOs, alerting standards, and error budgets for the CaaS Private platform.
• Build and maintain observability across metrics, logs, alerts, and dashboards to monitor platform health.
• Lead incident response for platform-impacting events and conduct blameless postmortems to ensure durable follow-up actions.
• Automate repetitive operational tasks and remediation workflows to reduce toil and improve platform consistency.
• Improve reliability and upgrade safety for Kubernetes clusters, ingress paths, service mesh components, and node services.
• Partner with network and security teams on capacity planning, release readiness, and troubleshooting.
• Manage and support platform dependencies including stateful services like PostgreSQL, Kafka, and MongoDB.

What we're looking for

• Hands-on Kubernetes expertise is required, including operating clusters on bare metal or private cloud environments.
• Proven experience in Site Reliability Engineering, Production Engineering, DevOps, or a closely related infrastructure role is required.
• Strong Linux system administration capability and infrastructure-level scripting experience using Python, Ansible, and Bash are required.
• Practical knowledge of observability stacks and telemetry pipelines, including Prometheus, Grafana, Splunk, and Open Telemetry, is required.
• Strong understanding of incident management, root cause analysis, networking, virtualization, containerization, and distributed systems is required.
• Proven ability to leverage AI tools to enhance productivity and optimize workflows is required.
• Experience with Istio/Envoy, service mesh observability, OPA Gatekeeper, or policy-driven guardrails (preferred).
• Familiarity supporting stateful services such as PostgreSQL, Kafka, or MongoDB (preferred).