below marketmost similar roles pay hereabove market
This role pays less than
93%
of similar roles. Most pay
$131,625–$194,100
— the blue band above.
At the midpoint, this role pays about
$109k
versus about
$163k
for comparable roles.
Based on 240 similar postings.
Employer
About Citi
Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.
Citi currently has
273 open roles
on FindRole.
Listed pay typically runs
$125,760–$188,640
across 256 roles with salary data.
The Business Command Center Major Incident - Assistant Vice President serves as a Major Incident Senior Analyst within the Business Command Center. This role manages the end-to-end lifecycle of Major Incidents, Cyber Events, and Operational Risk Events for the Services business. You will lead incident command, coordinate global escalations, and translate complex technical issues into actionable language for non-technical stakeholders. Daily responsibilities include monitoring ServiceNow dashboards, auditing metrics reports, and leading high-stakes incident calls to meet SLA commitments. You will also manage War Room planning for Safety and Soundness events. Required expertise includes financial services, cash management, and transactional banking. Key skills include AI Prompt Engineering, incident management principles, and experience with ServiceNow or similar service management platforms to ensure global operational readiness and business continuity.
ITSM
ServiceNow
ITIL
Major Incident Management
Root Cause Analysis
Incident Tracking
Problem Management
Service Continuity
IT) operations
Infrastructure
Networking
Cybersecurity
Systems Administration
Production Support
Continuous Improvement