Audio/Visual Application Engineer

What you'll do

• Design and implement scalable A/V solutions for complex, multi-stakeholder environments.
• Write, test, and maintain configuration scripts to automate the deployment of A/V systems.
• Build observability tools including alerts, telemetry, and health dashboards to monitor system reliability.
• Participate in on-call rotations to troubleshoot and resolve high-priority technical escalations.
• Create architectural artifacts such as system diagrams and define standard configurations for A/V systems.
• Translate business requirements from stakeholders into technical A/V system designs.
• Identify and resolve technical debt to optimize performance and reduce system complexity.
• Mentor junior engineers and create internal documentation, runbooks, and onboarding guides.

What we're looking for

• Bachelor's degree in Electrical Engineering, Computer Science, A/V Technology, or a related technical discipline, or equivalent practical experience.
• Proven experience engineering A/V systems in enterprise environments such as conference rooms, boardrooms, and auditoriums.
• Proficiency in configuration and scripting using tools like Crestron, Q-SYS, Extron, Zoom APIs, JSON, Python, or JS.
• Deep understanding of A/V control systems, video conferencing technologies, signal flow, audio processing, and A/V-over-IP.
• Experience building and maintaining A/V monitoring and telemetry platforms like Zoom Dashboard, Logitech Sync, or Crestron XiO Cloud.
• Strong documentation skills for creating runbooks, design wikis, and SOPs.
• Experience leading system troubleshooting during incidents with a focus on root cause analysis.
• Certifications such as CTS, CTS-D, Crestron Programmer, Q-SYS Level 2, or equivalent (preferred).