Associate IT Specialist

nCino

Quick summary

Work type: On-site
Location: Us - North Carolina - Hq
Posted: 9 days ago

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Salary context

How this pay compares to similar roles

Similar $154k

$101k most similar roles pay here $193k

This listing doesn't post a salary. Most similar roles pay $124,750–$184,193.

Based on 240 similar postings.

Employer

About nCino

nCino is a cloud banking platform company providing end-to-end banking solutions including loan origination, deposit account opening, and customer relationship management for financial institutions. Industry: Financial Technology & Banking Software

nCino currently has 12 open roles on FindRole.

Listed pay typically runs $107,900–$183,400 across 9 roles with salary data.

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At a glance

TL;DR · Associate IT Specialist

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As a Help Desk Technician on the IT Help Desk team, you will provide first-line technical support to users by resolving hardware and software issues through phone, remote access, or in-person interactions. Your daily tasks include triaging and responding to tickets in the global queue, prioritizing requests based on impact, and documenting solutions for the knowledge base. You will also assist with user account provisioning, new employee onboarding, and system monitoring while collaborating closely with IT team members. Essential skills include foundational knowledge of computer hardware, operating systems (Windows, macOS), networking concepts, and IT security principles, along with strong problem-solving and communication abilities. Experience with IT service management tools is desired, as you will leverage advanced technologies like AI/ML to optimize operations in a fast-paced environment.

Skills

Windows macOS Linux Networking IT Security Customer Service Problem Solving Documentation Team Collaboration Organizational Skills Confidentiality Messaging Tools Help Desk Software AI/ML Intelligent Automation

What you'll do

Provide technical assistance to users via phone, remote access, and in-person interactions.
Triage and respond to support tickets in the global Help Desk queue efficiently.
Troubleshoot hardware issues for Mac/PC systems, mobile devices, and audiovisual equipment.
Resolve software problems related to operating systems, productivity tools, and SaaS platforms.
Document technical solutions and procedures in a knowledge base for team use.

What we're looking for

Undergraduate degree in Computer Science, Information Technology, or equivalent experience.
Foundational knowledge of computer hardware, operating systems (Windows, macOS), and networking concepts.
Strong problem-solving skills with a systematic approach to troubleshooting.
Excellent written and verbal communication for explaining technical concepts to non-technical users.
Ability to manage multiple support requests while prioritizing effectively in a fast-paced environment.

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