At a glance
AI generatedTL;DR
As a Senior IT Support Specialist on the IT Help Desk team, you will independently analyze and resolve complex technical issues across hardware, software, and network domains, collaborating with specialized teams to implement solutions. Your day-to-day responsibilities include managing the global help desk queue, troubleshooting advanced hardware and software configurations, and mentoring junior staff. You will also document resolutions in the knowledge base, manage user account lifecycles, and contribute to IT projects by leveraging AI/ML technologies for infrastructure optimization. Required skills encompass a degree in Computer Science or related field with 2+ years of experience, strong knowledge of Windows and macOS, proficiency in enterprise applications, networking fundamentals, and IT security practices. Experience with service management tools and excellent communication skills are essential, as is the ability to mentor and stay current with emerging technologies.
Skills
What you'll do
- Independently analyzes and resolves escalated technical issues across hardware, software, and network domains.
- Breaks down complex problems to identify dependencies and implements solutions with minimal supervision.
- Manages global IT Help Desk queue, prioritizing tickets based on risk and impact.
- Troubleshoots advanced hardware issues including Mac/PC systems and mobile devices.
- Documents troubleshooting processes and resolutions in the IT knowledge base.
- Leads new employee technology setup during onboarding process.
- Mentors junior team members by sharing technical knowledge and best practices.
What we're looking for
- 2+ years of IT support experience or equivalent education in Computer Science/IT
- Proven ability to independently troubleshoot complex technical issues across multiple domains
- Advanced knowledge of Windows and macOS operating systems with troubleshooting skills
- Experience with enterprise applications, productivity tools, and collaboration platforms
- Understanding of networking fundamentals, user account management, and IT security practices
- Experience using IT service management tools and ticketing systems for support workflows
- Strong analytical skills and systematic approach to diagnosing complex issues
Employer
About nCino
nCino is a cloud banking platform company providing end-to-end banking solutions including loan origination, deposit account opening, and customer relationship management for financial institutions. Industry: Financial Technology & Banking Software
nCino currently has 12 open roles on FindRole.
Listed pay typically runs $107,900–$183,400 across 10 roles with salary data.
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