As a Technical Support II Technician at DRN, a Motorola Solutions subsidiary specializing in vehicle location intelligence through advanced analytics and AI, you will remotely install and troubleshoot proprietary software on customer systems, providing comprehensive support via phone, email, and chat. Your daily tasks include identifying hardware issues, ensuring system accuracy, and training customers on software and installation processes. You must have strong networking experience and excellent time management skills to handle multi-tasking effectively while adhering to department procedures. Preferred qualifications include an associate’s degree or equivalent work experience in technical support roles, with a focus on customer service and network administration. This role involves weekend shifts and requires initial virtual training during standard business hours.
Skills
Linux
Windows
Troubleshooting
Customer Service
Technical Support
Networking
Ticketing Systems
Installation
Configuration
Chat Support
On-Call Support
Multi-tasking
Time Management
Escalation Procedures
Training Customers
What you'll do
Install or troubleshoot proprietary software on customer systems.
Identify root causes of hardware issues on devices like laptops, servers, and IP cameras.
Provide phone support during regular business hours and be available on-call off-hours.
Ensure accurate setup and testing of all systems to confirm functionality.
Maintain detailed logs of customer interactions and troubleshooting steps in the ticketing system.
What we're looking for
At least 2 years of experience in customer service, call center, or technical support.
Ability to troubleshoot hardware and software issues remotely on laptops, servers, and IP cameras.
Excellent multitasking and time management skills required.
Demonstrated ability to escalate issues efficiently based on severity.
Courteous and knowledgeable customer service over phone, email, and in-person support.
Training customers on software, hardware installation, and system use.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$110,000–$182,000.
Peer median band
$110,000–$182,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$117,500–$183,762
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Motorola Solutions
Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.
Motorola Solutions currently has
87 open roles
on FindRole.
Listed pay typically runs
$120,000–$150,000
across 76 roles with salary data.