Associate Director, Managed Business Services

Oscar Health

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$149,040–$195,615 / yr
Posted
6 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $213k
This role $172k
$136k most similar roles pay here $273k

This role pays less than 75% of similar roles. Most pay $173,000–$252,187 — the shaded band above. At the midpoint, this role pays about $172k versus about $213k for comparable roles.

Based on 239 similar postings.

Employer

About Oscar Health

Oscar Health is a technology-driven health insurance company offering individual, family, and small business health plans.

Oscar Health currently has 70 open roles on FindRole.

Listed pay typically runs $149,040–$195,615 across 65 roles with salary data.

Most-posted roles

View all roles at Oscar Health

At a glance

TL;DR · Associate Director, Managed Business Services

The Associate Director, Managed Business Services is a senior individual contributor who manages the performance and compliance of a global vendor portfolio across contact center, technology, and insurance operations. This role involves translating contracts into daily execution, auditing performance reports, and enforcing accountability through corrective actions or service credits. The person will manage action logs, oversee contract renewals, reconcile invoices with finance teams, and lead cross-functional initiatives to simplify workflows and leverage automation. Key responsibilities include ensuring adherence to ACA Marketplace, CMS, HIPAA, SOC 2, ISO 27001, and HITRUST requirements. Required skills include experience in health insurance operations, procurement processes for BPO services, and quality management methods. The role utilizes advanced spreadsheets, presentation software, ticketing platforms, and contract management systems to manage complex vendor relationships within the regulated health insurance domain.

What you'll do

  • Manage the performance and compliance of a global vendor portfolio across contact center, tech, and insurance operations.
  • Translate MSAs, SOWs, and SLAs into daily requirements while enforcing penalties or service credits for non-compliance.
  • Monitor vendor performance via scorecards to identify issues in staffing, queue health, and quality early.
  • Ensure vendor adherence to HIPAA, SOC 2, HITRUST, and other applicable healthcare regulatory requirements.
  • Manage the full lifecycle of vendor relationships including RFIs, RFPs, onboarding, transitions, and contract renewals.
  • Reconcile invoices and unit costs with Finance teams to drive cost efficiencies and ensure contract value.
  • Lead cross-functional initiatives to simplify workflows, leverage automation, and manage disaster recovery planning.

What we're looking for

  • Bachelor's degree in business, operations, healthcare administration, finance, analytics, risk management, or a related field.
  • PMP certification or equivalent project management experience.
  • 7+ years of experience in health insurance operations.
  • 7+ years of experience leading, coaching, or developing cross-functional teams across multiple locations and disciplines.
  • 6+ years of experience applying structured process-improvement or quality-management methods to operational work.
  • 6+ years of experience leading large-scale implementations or expansions across multiple sites, business units, or service lines.
  • 5+ years of experience with procurement processes, including negotiating and contracting for BPO services.
  • 5+ years of experience managing third-party BPO or IT outsourcing relationships supporting major insurance operations functions.

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