Application Production Support Analyst

Citi

Closes in 2 days Remote

Quick summary

Work type
Remote
Location
Jersey City, NJ
Salary
$109,120–$163,680 / yr
Posted
5 days ago
Closes
Jun 29, 2026 (soon)
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $164k
This role $136k
$99k most similar roles pay here $205k

This role pays less than 72% of similar roles. Most pay $133,900–$194,311 — the shaded band above. At the midpoint, this role pays about $136k versus about $164k for comparable roles.

Based on 239 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 334 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 313 roles with salary data.

Most-posted roles

View all roles at Citi

At a glance

TL;DR · Application Production Support Analyst

Role Posting Log in to save

As an Apps Support Senior Analyst on Citi’s Production Management team, you will play a crucial role in ensuring the continuous operation and high performance of the Loan IQ platform for global lending operations. Based in Jersey City, NJ, this position involves collaborating with teams across Pune, Sydney, and Irving to provide 24/7 support for this critical enterprise application. Your responsibilities include troubleshooting complex issues, maintaining production environments, and driving stability initiatives through automation and monitoring tools like ITRS Geneos and AppDynamics. You will leverage your deep expertise in Loan IQ functionality and financial workflows to enhance efficiency and mitigate operational risks, contributing significantly to Citi’s strategic technology transformation initiative aimed at modernizing core accounting and loan servicing applications for various lending businesses globally.

Skills

LoanIQ SQL SpringBoot Unix/Linux Shell scripting ITRS Geneos AppDynamics ELK Splunk Grafana Oracle SQL REST JMS Java Apache Spark Hive Starburst Kafka

What you'll do

  • Provide technical and business support to resolve application issues quickly.
  • Maintain high levels of observability, resiliency, and recoverability in production environments.
  • Manage global incident resolution, prioritizing and escalating as needed.
  • Champion stability initiatives for high application availability and better monitoring.
  • Implement automations focused on productivity improvements and reducing routine tasks.

What we're looking for

  • 5-7 years of experience in an Apps Support role.
  • Expertise with the Loan IQ platform and deep understanding of its functionality.
  • Extensive knowledge of loans domain including deal booking mechanics and payment systems.
  • Proficiency in Unix/Linux, Shell scripting, SQL (preferably Oracle dialect).
  • Experience with monitoring tools like ITRS Geneos, AppDynamics, and log aggregation tools such as ELK, Splunk.
  • Knowledge of REST, JMS, Spring Boot, Tomcat, JSON, XML processing, Apache Spark, Hive, Kafka, and Java.

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