ASG Support Technician Tier 1

Motorola Solutions

Hybrid

Quick summary

Work type
Hybrid
Location
Fort Worth, TXAllen, TXSchaumburg, IL
Posted
4 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $154k
$107k most similar roles pay here $193k

This listing doesn't post a salary. Most similar roles pay $123,750–$183,675.

Based on 239 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 120 open roles on FindRole.

Listed pay typically runs $120,000–$150,000 across 106 roles with salary data.

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At a glance

TL;DR · ASG Support Technician Tier 1

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As a Tier 1 Support Technician at DRN, a Motorola Solutions subsidiary specializing in vehicle location intelligence through AI and machine learning, you will join a dedicated team to provide top-tier customer service by installing and supporting software and hardware. Your day-to-day responsibilities include handling incoming calls from the support queue for non-complex issues, remotely accessing customer systems to install proprietary software, and documenting all interactions in the ticketing system. You will also train customers on system usage, manage chat sessions, and escalate critical issues as needed. The role requires strong communication skills, time management abilities, and a solid understanding of technical processes. Preferred candidates have at least two years of experience in customer service or technical support.

Skills

Phone Email Ticketing_systems Remote_access Customer_service Time_management Work_ethic Chat_sessions On_call_availability Installation Training_customers Escalation_process

What you'll do

  • Install the company’s proprietary software remotely on customer systems.
  • Provide phone and email support for non-complex issues during business hours.
  • Escalate complex issues to higher-tier support teams efficiently.
  • Maintain detailed logs of customer interactions in the ticketing system.
  • Train customers on using the company's software, hardware, and installation processes.
  • Monitor chat sessions to assist other team members effectively.

What we're looking for

  • At least 2 years of experience in Customer Service, Call Center, or Technical Support.
  • Ability to provide remote software installation and hardware support for customers.
  • Strong communication skills for phone and email customer interactions.
  • Proficiency in documenting issues and solutions in a ticketing system.
  • Capability to train customers on software, hardware, and system installations.
  • Demonstrated ability to prioritize tasks and manage time effectively.
  • Experience understanding issue severity and efficiently escalating problems.

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