ASG Support Technician Tier 1

Motorola Solutions

Hybrid

Quick summary

Work type
Hybrid
Location
Fort Worth, TXAllen, TXSchaumburg, IL
Posted
4 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $154k
$107k most similar roles pay here $192k

This listing doesn't post a salary. Most similar roles pay $123,625–$183,675.

Based on 239 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 120 open roles on FindRole.

Listed pay typically runs $120,000–$150,000 across 106 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · ASG Support Technician Tier 1

Apply Now Log in to save

As a Tier 1 Support Technician at DRN, a Motorola Solutions subsidiary specializing in vehicle location intelligence through AI and machine learning, you will join a team dedicated to providing exceptional customer service. Your role involves independently installing and supporting software and hardware for new and existing customers via phone and email, addressing non-complex issues efficiently while maintaining detailed documentation in ticketing systems. You will use remote access tools to install proprietary software, monitor chat sessions, train clients on system usage, and escalate critical issues as needed. The position requires strong multitasking skills, excellent time management, and a solid understanding of customer service metrics. Preferred candidates have at least two years of experience in technical support or similar roles.

Skills

Phone Email Ticketing_systems Remote_access Customer_service Time_management Problem_solving Documentation On_call_availability Chat_sessions Metric_based_support Training_customers Escalation_process

What you'll do

  • Install company’s proprietary software on customer systems remotely.
  • Provide phone and email support for non-complex issues during business hours.
  • Escalate complex issues to higher-tier support efficiently.
  • Maintain detailed logs of customer interactions in the ticketing system.
  • Train customers on using software, hardware, and installation processes.
  • Monitor chat sessions to assist team members with customer queries.

What we're looking for

  • At least 2 years of experience in Customer Service, Call Center, or Technical Support.
  • Ability to provide remote software installation and hardware support for customers.
  • Strong communication skills for phone and email customer interactions.
  • Proficiency in documenting issues and solutions in a ticketing system.
  • Capability to train customers on software, hardware, and installation processes.
  • Demonstrated ability to manage multiple tasks and prioritize effectively.

Related searches

More ASG Support Technician Tier 1 jobs ASG Support Technician Tier 1 jobs in Fort Worth All jobs at Motorola Solutions

More like this

Similar roles

ASG Support Technician Tier 1

Motorola Solutions

Fort Worth, TX +2 4 days ago
Phone Email Ticketing_systems Remote_access Customer_service Time_management Work_ethic Chat_sessions On_call_availability Installation Training_customers Escalation_process
Hybrid
Save

Technical Support Specialist

Booz Allen Hamilton

Arlington, VA +1 3 days ago $69,400–$158,000
Windows Active Directory ServiceNow Remedy DNS DHCP TCP/IP NIPR SIPR CI/CD
Save

Tier 1 Operations Support Specialist

Booz Allen Hamilton

Chantilly, VA 42 days ago $62,000–$141,000
JIRA ServiceNow Linux Windows Terraform CI/CD Prometheus Grafana Docker Kubernetes AWS Azure GoogleCloud PostgreSQL Python Ansible Git GitHub Bitbucket Slack Confluence
Save

Tier 1 Operations Support Specialist

Booz Allen Hamilton

Chantilly, VA 53 days ago $62,000–$141,000
JIRA ServiceNow Linux Windows Terraform CI/CD Prometheus Grafana Kubernetes AWS PostgreSQL Python
Save

Technical Support Professional

IBM

Armonk, NY 23 days ago $90,000–$126,000
Red_Hat_Enterprise_Linux RHEL Windows_OS MS_SQL_Server MSSQL Apache_Tomcat Open_Text_Documentum ServiceNow Jboss HP_Quality_Center Java PL_SQL Python Tenable Security_Center Service_Now Jira Grafana
Hybrid
Save