Apps Support Sr Analyst - Assistant Vice President

Citi

Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$96,400–$144,600 / yr
Posted
11 days ago
Closes
Jun 26, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $156k
This role $120k
$85k most similar roles pay here $200k

This role pays less than 92% of similar roles. Most pay $133,900–$177,900 — the shaded band above. At the midpoint, this role pays about $120k versus about $156k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 397 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 367 roles with salary data.

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View all roles at Citi

At a glance

TL;DR · Apps Support Sr Analyst - Assistant Vice President

This Application Support Manager role at a leading financial institution involves overseeing production support activities, including issue analysis and simulation, user training, and release deployments. The position requires daily checks, continuous monitoring, risk reconciliations, and the development of technical documentation to ensure service level expectations are met. Key responsibilities include identifying system improvements, managing production issues, and collaborating with development teams on bug fixes and tooling. Ideal candidates have 5-8 years of experience in application support roles, expertise in Unix/Linux environments, database platforms like Oracle and MongoDB, and proficiency in WebSphere and OpenShift. Strong knowledge of AI tools, job scheduling systems, and application monitoring is essential, along with excellent communication skills to bridge technical and non-technical teams effectively.

What you'll do

  • Manage production support activities including issue simulation and user training.
  • Conduct daily checks, continuous monitoring, and regional handovers for application systems.
  • Develop and maintain technical support documentation for efficient troubleshooting.
  • Identify improvements to maximize application potential through analysis and feedback.
  • Assess, escalate, and manage production issues and risks promptly and effectively.

What we're looking for

  • 5-8 years of experience in Application Support roles.
  • Expertise in Unix/Linux commands and shell scripting.
  • Proficiency with database platforms including Oracle, OraaS, and MongoDB.
  • Experience with WebSphere and OpenShift platforms and AI tools.
  • Familiarity with job scheduling and application monitoring tools.
  • Proven ability to install, configure, and support business applications.
  • Excellent communication skills for technical issue explanation.

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