Applications Support Senior Analyst - Assistant Vice President

Citi

Remote Actively hiring Posted this week
Tampa, Florida Posted 3 days ago $87,280–$130,920 / year
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At a glance

AI generated

TL;DR

This Applications Support role at a Custody-focused tech team in Tampa requires a senior-level professional to drive operational excellence and manage incidents across various applications. The incumbent will collaborate with development and infrastructure teams to identify stability risks and implement remediation strategies, engage in major incident management, and enhance monitoring and observability practices. Key responsibilities include enforcing best practices for knowledge management and procedural guidelines while ensuring seamless cross-region issue resolution. Candidates should possess strong experience in distributed technologies such as SQL Server, Oracle RDBMS, Windows/Linux environments, and cloud platforms. Proficiency in Unix shell scripting, Perl, Java, and database optimization is essential, alongside expertise with tools like Autosys, Splunk, Grafana, and Kubernetes for performance monitoring and troubleshooting.

Skills

SQL PL/SQL Java .Net Unix_shell_scripting Perl HTML XML Windows_PowerShell Oracle MS_SQL_Server Linux Windows_Servers MaaS360 Active_Directory GitHub Kubernetes ECS ITRS_Geneos Splunk Grafana Google_Cloud_Observability Autosys Control-M Cron_job Windows_Task_Scheduler IBM_Websphere_MQ Connect_Direct FTP/SFTP

What you'll do

  • Perform incident and outage management to identify and remediate stability risks.
  • Investigate incidents across Custody applications to ensure system integrity.
  • Drive operational excellence by improving scores in key areas like Incident and Change Management.
  • Enforce best practices for centralized knowledge management and procedural guidelines.
  • Collaborate with ITIL processes including Major Incident, Problem, and Change Management.
  • Operate without authority to navigate through teams and complex issues effectively.

What we're looking for

  • Proven experience in incident and outage management for distributed applications.
  • Expertise in SQL Server, Oracle RDBMS, Windows/Linux environments, and Active Directory.
  • Knowledge of cloud technologies and systems integration tools.
  • Proficient in troubleshooting, debugging, and optimizing databases and applications.
  • Strong communication skills to collaborate with ITIL processes and stakeholders.
  • Experience with monitoring and observability tools like Splunk, Grafana, and ITRS Geneos.
  • Ability to drive operational excellence and enforce best practices for knowledge management.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 328 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 302 roles with salary data.

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