Apps Sup Tech Lead Analyst - Vice President

Citi

Remote Actively hiring Posted this week
Irving, TX Posted 4 days ago $125,760–$188,640 / year
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At a glance

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TL;DR

Citi is hiring a hands-on Application Support Manager to lead and actively participate in the production support function for its Instant Payments application. This role involves managing and troubleshooting a technical support team while ensuring operational stability and performance across both Citi's Enterprise Cloud and Public Cloud environments. The ideal candidate will implement observability, resiliency, and recoverability solutions, collaborate with various technology teams to enhance application stability, and provide direct technical guidance for development teams. Key responsibilities include incident management, root cause analysis, automation script development, and effective communication of technical details to stakeholders. Candidates should have 5+ years of hands-on experience in application support or SRE roles, extensive knowledge of cloud-native architectures, and expertise with tools like Prometheus, Grafana, Kubernetes, Terraform, and Python scripting. Strong leadership and problem-solving skills are essential for this high-transaction environment.

Skills

AWS Kubernetes Prometheus Grafana Python Terraform Go Shell CI/CD Azure GCP ELK_stack Jaeger Docker PostgreSQL

What you'll do

  • Lead and manage a technical support team for the Instant Payments application.
  • Ensure operational stability and performance across Citi's Enterprise Cloud and Public Cloud.
  • Implement and optimize observability, resiliency, and recoverability solutions continuously.
  • Troubleshoot complex technical issues and perform root cause analysis effectively.
  • Identify cost reduction opportunities through automation and performance tuning.
  • Communicate technical details and support initiatives to various stakeholders clearly.

What we're looking for

  • 5+ years of hands-on experience in application support or Site Reliability Engineering for mission-critical financial applications.
  • Extensive practical experience with cloud-native architectures and major public cloud platforms like AWS, Azure, GCP.
  • Proven track record implementing comprehensive observability stacks including Prometheus, Grafana, ELK stack, Jaeger.
  • Deep understanding of resiliency engineering principles and disaster recovery strategies in cloud environments.
  • Expertise in automation scripting (Python, Go, Shell) and infrastructure-as-code tools (Terraform, CloudFormation).
  • Strong technical background in instant payments or real-time financial transaction processing systems preferred.
  • Excellent communication skills with the ability to manage a technical team while remaining deeply involved technically.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 328 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 302 roles with salary data.

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