Apps Sup Tech Lead Analyst - Vice President
At a glance
AI generatedTL;DR
The Apps Support Tech Lead Analyst is a strategic professional within the Applications Support team at the senior level, responsible for leading all aspects of Incident Management, Problem Management, and Service Improvements. This role involves collaborating with development, architecture, and infrastructure teams to implement observability using tools like AppD, Splunk, and Grafana, while also driving service improvement plans and ensuring disaster recovery readiness. The ideal candidate will have extensive experience in SRE frameworks, automation of production services, and a strong bias towards monitoring and observability. They must possess deep knowledge of incident management, change management, capacity planning, and configuration management to support the delivery of L2 Service Delivery objectives for the business. This position demands expertise in leading service performance against targets and contributing to the achievement of organizational goals through automation and robust SRE practices.
Skills
What you'll do
- Leads Incident Management by performing triage and root cause analysis.
- Implements Observability using tools like AppD, Splunk, and Grafana.
- Manages service risk/maturity assessments and drives Service Improvement Plans.
- Reviews capacity across service components to ensure optimal performance.
- Oversees third-party asset management for licensing compliance and optimization.
- Ensures service readiness by reviewing major releases before production Go Live.
- Collaborates with teams to enable monitoring of production services.
What we're looking for
- 6-10 years of experience in technology leadership roles.
- Proven expertise in Incident Management, Problem Management, and Service Improvements.
- Strong knowledge of monitoring tools like AppD, Splunk, Grafana for Observability.
- Experience leading service improvement plans and collaborating with development teams.
- Bias towards automation and implementation of SRE frameworks.
- Responsible for day-to-day service delivery functions including incident management and capacity planning.
Employer
About Citi
Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.
Citi currently has 328 open roles on FindRole.
Listed pay typically runs $125,760–$188,640 across 302 roles with salary data.
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