Application Support Senior Analyst - Assistant Vice President

Citi

Quick summary

Work type
On-site
Location
Tampa, FL
Salary
$87,280–$130,920 / yr
Posted
6 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $156k
This role $109k
$75k most similar roles pay here $201k

This role pays less than 94% of similar roles. Most pay $133,900–$177,900 — the shaded band above. At the midpoint, this role pays about $109k versus about $156k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 380 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 354 roles with salary data.

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At a glance

TL;DR · Application Support Senior Analyst - Assistant Vice President

The Applications Support Senior Analyst is a seasoned professional role within the Technology team, focusing on providing advanced technical support for complex applications. This individual will be responsible for troubleshooting and resolving critical issues, conducting root cause analysis, and implementing solutions to enhance system stability and performance. Day-to-day tasks include monitoring application health, collaborating with development teams to address bugs and defects, and ensuring compliance with industry standards and regulations. The ideal candidate possesses 4+ years of experience in Application Support roles and is proficient in technologies such as Java, .NET, and SQL, along with tools like JIRA and Splunk. Knowledge of cloud platforms like AWS or Azure is also beneficial. This role operates within a large-scale enterprise environment where the primary focus is on maintaining high availability and reliability for mission-critical applications.

What you'll do

  • Analyze and resolve complex application issues for end-users.
  • Develop and maintain documentation for troubleshooting guides and user manuals.
  • Monitor system performance to identify areas for optimization and improvement.
  • Collaborate with development teams to ensure timely resolution of production defects.
  • Escalate critical issues to appropriate stakeholders and manage incident response.

What we're looking for

  • 4+ years of experience in Application Support roles.
  • Strong technical skills and knowledge of relevant technologies.
  • Proven ability to troubleshoot and resolve complex application issues.
  • Excellent communication and customer service skills.
  • Experience working in a fast-paced, full-time environment.

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