Applications Support Sr Analyst - Asst. Vice President

Citi

Remote Actively hiring Posted this week
Remote (2700 Post Oak Blvd Houston, US) Posted 4 days ago $96,400–$144,600 / year
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At a glance

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TL;DR

The Application Support Senior Analyst role within the Technology team at Citi involves providing comprehensive technical and business support to users of various applications. This senior-level position focuses on resolving complex issues, enhancing user experience, and ensuring smooth application functionality across multiple platforms. The ideal candidate will work closely with development teams to address user feedback and implement improvements, leveraging their expertise in troubleshooting and system optimization. Key skills include proficiency in Java, Python, and SQL, along with strong knowledge of ITIL best practices and incident management tools such as ServiceNow. This role is critical for maintaining high service levels and supporting the scalability of Citi’s global application infrastructure.

Skills

Java Python SQL Linux Docker Kubernetes AWS Azure CI/CD Jira Confluence PostgreSQL MongoDB Git Terraform

What you'll do

  • Provide technical troubleshooting for Citi Applications users.
  • Resolve complex application issues to ensure system reliability and user satisfaction.
  • Document and communicate detailed issue resolutions and updates.
  • Maintain knowledge of new software releases and updates relevant to applications.
  • Collaborate with development teams to improve application functionality and stability.

What we're looking for

  • Provides technical and business support for users of Citi applications.
  • Requires experience in application support within a technology environment.
  • Must have strong problem-solving skills and customer service orientation.
  • Experience with troubleshooting complex issues in software applications needed.
  • Familiarity with ITIL framework and incident management processes required.
  • Knowledge of multiple operating systems and network protocols preferred.
  • Bachelor’s degree or equivalent work experience in related field required.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 328 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 302 roles with salary data.

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