AppleCare EPM

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Austin, TX
Posted: 13 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $213k

$155k $275k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $182,940–$243,600.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3497 open roles on FindRole.

Listed pay typically runs $174,149–$277,600 across 2702 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · AppleCare EPM

Role Posting Log in to save

The AppleCare EPM joins the Strategic Data Solutions team to manage complex programs supporting AppleCare. This role involves owning and driving strategic roadmaps, prioritizing work based on impact and risk, and leading projects from inception through delivery. You will coordinate with machine learning engineers, software engineers, data scientists, and domain experts to advance fraud-detection missions and operations initiatives. Key responsibilities include maintaining business-critical metrics, identifying technical risks, and proposing process improvements. You must use data to advocate for solutions and communicate progress to both technical teams and senior management. The work focuses on advancing machine learning models and rule-based engines to detect fraudulent claims while improving operational efficiency and reducing costs within the AppleCare service framework.

Skills

Machine Learning Data Analysis Rule-based Engines fraud-detection Metrics Process Improvement Analytics Operations

What you'll do

Contribute to the strategic roadmap by prioritizing work based on impact, cost, resourcing, timeline, and risk.
Lead projects from inception through delivery while maintaining alignment across engineering and business stakeholders.
Communicate strategy, success metrics, and progress to both technical teams and senior management.
Maintain business-critical metrics in close partnership with technical teams to ensure operational health.
Identify program and technical risks and provide structure to ambiguous situations with competing priorities.
Propose and implement opportunities for process improvements.
Use data to present, advocate for, and prioritize solutions among various options.
Solve complex technical challenges by getting into the details of engineering projects and metrics.

What we're looking for

BS in any analytical, quantitative, or technical field such as engineering, math, computer science, finance, analytics, or statistics.
5 years of experience structuring and leading large, cross-functional, technical or analytical projects/programs.
Experience contributing to business discovery, defining problems, and leading innovative analytic approaches.
Demonstrated ability to drive change through positive influence of co-workers, leadership, and business partners.
Ability to learn and contribute to in-depth evaluations of complex engineering and analytic issues.
Skilled at using data to present, advocate for, and prioritize among solutions.
Strong interpersonal skills with the ability to develop close relationships across engineering and partner teams.
Clear, confident communicator who can adapt between technical detail and senior management storytelling.
Previous experience in engineering, data analysis, machine learning, or operations (preferred).

Save