Analyst, Technology Services

Nationwide

Confirmed live yesterday High trust

Remote

Quick summary

Work type: Remote
Location: Columbus, OHDes Moines, IA
Employment: Full-time
Posted: 5 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $128k

$85k $164k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $109,075–$146,795.

Based on 240 similar postings.

Employer

About Nationwide

Nationwide is a Fortune 100 insurance and financial services company offering auto, home, life, and commercial insurance along with retirement savings, asset management, and banking products. Industry: Insurance & Financial Services

Nationwide currently has 45 open roles on FindRole.

Listed pay typically runs $133,500–$242,000 across 6 roles with salary data.

Most-posted roles

View all roles at Nationwide

At a glance

TL;DR · Analyst, Technology Services

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The Analyst, Technology Services joins the Technology Service Desk to provide first-point-of-contact technical support for insurance agents and internal associates. This role involves diagnosing and resolving issues related to passwords, network connectivity, hardware, software, and mobile applications via phone, web, and chat channels. Key responsibilities include performing level 1 troubleshooting, documenting and escalating complex incidents, identifying service trends, and managing the personal computer lifecycle from acquisition to retirement. The position requires proficiency in agency systems such as AgentCenter or PolicyCenter/Guidewire, along with general property casualty business acumen. Candidates must apply secure software and systems engineering practices while utilizing information security acumen to protect data. The role serves as a customer advocate, ensuring timely resolution of technical problems within a complex insurance technology environment.

Skills

Guidewire AgentCenter PolicyCenter ITSM AWS Azure Information Security network, connectivity Root Cause Analysis Scripting

What you'll do

Provide level 1 technical support to agents and associates via phone, web, and chat.
Diagnose, research, and resolve issues related to hardware, software, network connectivity, and mobile apps.
Document, prioritize, and escalate complex technical issues to level 2 support teams.
Identify and communicate incident trends to prevent large-scale service interruptions.
Manage the full PC lifecycle including acquisition, diagnostics, warranty repair, and disposal of hardware assets.
Maintain inventory and forecast requirements for PC peripherals and other hardware components.
Identify missing or incorrect knowledge articles to improve self-help documentation for users.
Advocate for customers by providing feedback on rejected incident responses and identifying root causes for high-volume issues.

What we're looking for

Previous TSD call center experience supporting employee-related technical issues at Nationwide.
General Property Casualty business acumen.
Familiarity with agency systems such as AgentCenter or PolicyCenter/Guidewire.
One year or less of technology experience including basic troubleshooting.
Undergraduate studies in computer science, management information systems, or a related field (preferred).
Technology certifications or designations such as AWS, Azure, or scripting languages (preferred).
Good communication skills, Accelerated Solutions Delivery framework, Information Security acumen, and priority setting (preferred).
Insurance/financial services industry knowledge (preferred).