Aladdin Client Experience, Product Expert

Blackrock

Hybrid Actively hiring
New York, NY · Atlanta, GA Posted 45 days ago $110,000–$145,000 / year
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At a glance

AI generated

TL;DR

As a Product Expert on the Aladdin Client Experience team at BlackRock, you will join a global client services organization supporting over 1,100 clients and working closely with more than 5,500 engineers. Your role involves resolving complex client inquiries, collaborating with product and engineering teams to enhance service desk capabilities, and ensuring timely resolution of critical incidents. You will also develop structured training initiatives and documentation to maintain a high level of knowledge within the team. The ideal candidate has experience in areas such as trading support or investment compliance, along with strong communication skills and a passion for continuous learning. Familiarity with technologies like Python, Java, or React is beneficial but not required, as you will work in an environment that values innovation and collaboration to deliver exceptional client service.

Skills

Python Java React Linux Unix CI/CD AWS Kubernetes Docker Terraform PostgreSQL MongoDB Git Jira Confluence Prometheus Grafana Ansible Cloud-Based Data Warehouse FIX workflows Investment Compliance Post Trade Operations

What you'll do

  • Escalate and resolve complex client inquiries efficiently.
  • Collaborate with product teams to provide insights for development.
  • Prepare service desk team for new releases through training and documentation.
  • Partner with engineering to monitor health and resolve critical incidents.
  • Develop and maintain knowledge resources for the service desk team.

What we're looking for

  • Deep subject matter expertise within Trading and Compliance or related product areas.
  • Experience resolving complex client issues in a support environment.
  • Strong consultative approach to understanding and solving client needs.
  • Excellent written and verbal communication skills, including active listening and empathy.
  • Ability to work collaboratively across support, product, and development teams.
  • Eagerness to learn new technologies and implement knowledge promptly.
  • Proven ability to lead and mentor team members effectively.

Market check

Salary context

This $110,000–$145,000 range sits above 8% of similar postings on FindRole.

Peer median band

$160,160–$225,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$155,611–$224,000

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Blackrock

BlackRock is the world''s largest asset management firm, providing investment management, risk management, and advisory services to institutional and retail clients through its Aladdin technology platform. Industry: Asset Management & Financial Services

Blackrock currently has 104 open roles on FindRole.

Listed pay typically runs $140,000–$195,000 across 101 roles with salary data.

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