Aladdin Client Experience, Associate

Blackrock

Hybrid Actively hiring
New York, NY Posted 17 days ago $115,000–$147,500 / year
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At a glance

AI generated

TL;DR

As an Associate on the Aladdin Client Experience team at BlackRock, you will support real-time trading operations within the fast-growing Aladdin Trader business. Your role involves building strong relationships with stakeholders to deliver exceptional user support during production issues and serving as a subject matter expert for end-to-end issue resolution. You will develop data monitoring layers and proactive monitoring tools to enhance platform observability and collaborate with internal teams to drive strategic initiatives that improve user experience. Key responsibilities include diagnosing complex technical issues, analyzing client feedback trends, and recommending product improvements. The ideal candidate has 3+ years of real-time trade support experience, a strong understanding of market microstructure, and hands-on expertise with FIX protocol, regulatory reporting requirements, and incident tracking tools like JIRA and ServiceNow. Technical skills should include proficiency in operating systems such as Windows and Linux, databases like Oracle and SQL Server, scripting languages like Python and Bash, and monitoring tools like Grafana and Splunk.

Skills

Python Shell Bash Oracle PL/SQL SQL Server IBM MQ Kafka Tibco EMS AMPS Grafana Splunk AppDynamics PagerDuty Power BI Tableau CI/CD JIRA ServiceNow Confluence

What you'll do

  • Build and maintain strong relationships with stakeholders to deliver exceptional support during production issues.
  • Serve as a subject matter expert, owning complex technical issues from diagnosis through resolution and recurrence prevention.
  • Develop data monitoring layers for client education and engagement based on trading environment analysis.
  • Design and implement proactive monitoring tools to enhance platform observability and stability.
  • Analyze client inquiry trends to identify product gaps and recommend improvements for user experience.

What we're looking for

  • 3+ years of real-time trade support experience in client-facing roles.
  • Expertise in market microstructure, order types, and execution strategies across asset classes.
  • Hands-on experience with FIX protocol for message parsing and troubleshooting.
  • Proven ability to manage production outages and perform root cause analysis effectively.
  • Knowledge of regulatory reporting requirements impacting trading systems.
  • Experience with real-time data feeds and market data normalization tools.
  • Ability to write diagnostic scripts for log parsing, alerting, and automated recovery.

Market check

Salary context

This $115,000–$147,500 range sits above 19% of similar postings on FindRole.

Peer median band

$147,500–$216,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$140,250–$224,537

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Blackrock

BlackRock is the world''s largest asset management firm, providing investment management, risk management, and advisory services to institutional and retail clients through its Aladdin technology platform. Industry: Asset Management & Financial Services

Blackrock currently has 104 open roles on FindRole.

Listed pay typically runs $140,000–$195,000 across 101 roles with salary data.

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