Agent Development Engineer, Customer Systems

Apple Inc

Quick summary

Work type
On-site
Location
Cupertino, CA
Salary
$181,100–$272,100 / yr
Posted
7 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $210k
This role $227k
$152k most similar roles pay here $285k

This role pays more than 66% of similar roles. Most pay $174,843–$244,250 — the shaded band above. At the midpoint, this role pays about $227k versus about $210k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1777 open roles on FindRole.

Listed pay typically runs $162,500–$272,100 across 1443 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Agent Development Engineer, Customer Systems

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Join the Customer Systems team at IS&T as an Agent Development Engineer and lead the development of autonomous AI systems that revolutionize Apple's customer support experience. Your daily tasks will involve designing sophisticated reasoning engines, building intelligent agents using frameworks like LangChain and AutoGen, integrating these agents with external tools and APIs, managing memory systems for context retention, and optimizing prompts for efficient performance. You’ll also ensure reliability through human-in-the-loop testing and comprehensive evaluation frameworks before deploying scalable solutions in production environments on platforms such as AWS or Kubernetes. Ideal candidates have a background in software engineering and AI innovation, with expertise in TypeScript, vector databases, and cloud deployment tools, alongside a deep understanding of Large Language Models and their practical applications.

Skills

TypeScript LangChain AutoGen Docker Kubernetes AWS Azure GCP Pinecone Milvus Qdrant PostgreSQL SQL NoSQL RAG LLMs Prometheus Grafana CI/CD

What you'll do

  • Design foundational architecture for AI agents with sophisticated reasoning engines.
  • Build autonomous agents using cutting-edge AI development frameworks like LangChain.
  • Integrate agents with external tools, APIs, and databases for seamless interaction.
  • Implement advanced memory systems to maintain context across complex tasks.
  • Develop comprehensive evaluation frameworks to ensure agent reliability in production.
  • Deploy agents into scalable cloud environments using Docker and Kubernetes.
  • Optimize prompts and workflows to guide AI reasoning and enhance performance.

What we're looking for

  • 7+ years of professional software development experience, with a focus on backend systems or AI/ML applications.
  • Strong proficiency in TypeScript for developing robust and scalable applications.
  • Experience with major AI Agent frameworks like LangChain, AutoGen, LangGraph, or Semantic Kernel.
  • Deep understanding of Large Language Models (LLMs) including their capabilities and limitations.
  • Practical experience with Retrieval-Augmented Generation (RAG) and fine-tuning techniques for LLMs.
  • Proficiency in cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).

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