This role pays less than
99%
of similar roles. Most pay
$123,347–$187,400
— the shaded band above.
At the midpoint, this role pays about
$83k
versus about
$155k
for comparable roles.
Based on 240 similar postings.
Employer
About HP Inc.
HP Inc. is a global technology company that develops and sells personal computers, printers, and related supplies and services. Its products include laptops, desktops, workstations, and printing solutions for consumers and businesses worldwide.
HP Inc. currently has
116 open roles
on FindRole.
Listed pay typically runs
$130,700–$205,200
across 97 roles with salary data.
The Advanced Technical Support (ATS) Engineer provides advanced technical support for HP DesignJet products and solutions. This role serves as a critical escalation resource, where you will resolve complex cases involving hardware, firmware, software, drivers, networking, and print workflows. You will use diagnostic tools, logs, and structured troubleshooting methods to identify root causes and restore operations while collaborating with product and engineering teams to investigate defects. The position requires managing the full lifecycle of escalated cases from intake to closure, ensuring high service quality through detailed documentation. Key skills include expertise in large-format printing systems, technical communication for diverse audiences, and proficiency in coordinating with field service resources. You will also contribute to service readiness by validating troubleshooting procedures and providing feedback to improve product reliability and overall support processes.