Product Support Engineer I

Applied Materials

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Gloucester, MA
Salary: $70,000–$95,500 / yr
Employment: Full-time
Posted: 17 days ago
Freshness: Confirmed live yesterday
Nearby: 16 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $155k

This role $83k

$55k most similar roles pay here $210k

This role pays less than 92% of similar roles. Most pay $114,400–$195,000 — the shaded band above. At the midpoint, this role pays about $83k versus about $155k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 129 open roles on FindRole.

Listed pay typically runs $138,000–$190,000 across 110 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Product Support Engineer I

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The 2027 Global Product Support (GPS) Engineer I Bachelor's is a technical role where you will work under the guidance of senior engineers to support customer issues, fleet performance activities, and product improvement programs. You will serve as a primary technical resource for assigned accounts, managing system installations, upgrades, and troubleshooting activities while acting as a liaison between customers and field teams. Your daily work involves supporting Alpha and Beta site activities, participating in Engineering Change Order reviews, and analyzing system performance data such as MTBF and MTBI metrics. You will develop technical documentation like Customer Engineering Notices and Best Known Methods. The role requires an Associate or Bachelor's degree in Mechanical, Electrical, or Chemical Engineering, along with strong analytical problem-solving skills and the ability to communicate complex technical information to cross-functional teams.

Skills

Semiconductor Capital Equipment Troubleshooting Technical Documentation MTBF MTBI Manufacturing Operations Field Service Engineering Change Order (ECO)

What you'll do

Serve as the primary technical support resource for assigned customer accounts regarding escalations and system installations.
Provide technical guidance and documentation to field engineers and technicians for equipment troubleshooting and maintenance.
Support Alpha Site activities by assisting with the installation, calibration, and validation of new hardware and software in lab environments.
Facilitate Beta Site deployments by validating new process enhancements and hardware in customer production environments.
Participate in Engineering Change Order reviews to ensure proposed solutions are technically validated and communicated effectively.
Analyze and present system performance data, including reliability metrics like MTBF and MTBI, to drive operational improvements.
Create technical documentation such as Customer Engineering Notices, Best Known Methods, and upgrade implementation guides.
Present technical findings and improvement plans to both customers and internal stakeholders.

What we're looking for

Associate's Degree or Bachelor's Degree in Engineering (Mechanical, Electrical, Chemical) or a related technical discipline.
Must be in good academic standing with a preferred GPA of 3.0 or above on a 4.0 scale.
Strong analytical and problem-solving skills to troubleshoot complex technical issues.
Ability to manage multiple assignments and prioritize work in a dynamic customer support environment.
Effective written and verbal communication skills to present technical information to customers and cross-functional teams.
Experience with semiconductor capital equipment, field service, technical support, or manufacturing operations (preferred).

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