Work From Home - Global Operations Coach, Senior Associate

Capital One Financial

Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$80,800–$92,200 / yr
Posted
3 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $166k
This role $86k
$67k most similar roles pay here $208k

This role pays less than 99% of similar roles. Most pay $138,325–$193,550 — the shaded band above. At the midpoint, this role pays about $86k versus about $166k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 814 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 809 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Work From Home - Global Operations Coach, Senior Associate

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As a Senior Associate Coach in Global Operations at Capital One, you will lead and develop a team of associates who serve as the voice of the company during critical customer interactions. Your daily responsibilities include providing real-time feedback to enhance both customer experiences and career growth within your team, managing performance through regular evaluations, and advocating for change while ensuring compliance with regulatory standards. You will also oversee operational excellence by driving business goals and identifying process improvements using lean methodologies. Additionally, you will monitor AI-generated recommendations to ensure they align with complex customer situations, teaching associates how to effectively use Generative AI tools as a complement to human judgment. This role requires experience in people management, bank fraud, and process optimization, along with strong analytical skills and the ability to communicate complex data clearly.

Skills

Generative AI AI tools Lean operations Data literacy CI/CD Python SQL PostgreSQL Kubernetes Docker AWS GCP Azure MLOps

What you'll do

  • Provide continuous feedback to drive high-quality customer experiences and career growth.
  • Own the full lifecycle of team performance, including monthly scorecards and annual appraisals.
  • Lead team through process shifts and technological adoptions with a focus on resilience.
  • Be accountable for team-level business goals, including inventory throughput and efficiency metrics.
  • Ensure all claim documentation adheres strictly to regulatory commitments and internal policies.

What we're looking for

  • At least 5 years of experience in people management.
  • Proven track record in managing suppliers/contractors with high morale and performance.
  • Experience in bank fraud or related regulatory compliance roles.
  • Comfortable using Generative AI tools and training others to use them effectively.
  • Strong analytical skills for recognizing patterns and anomalies in data.
  • Excellent communication skills for translating complex data into actionable feedback.

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