VP, Operations Automation serves as a critical leadership role within the PayForYou division of Corpay Payables. The position is responsible for executing and improving the operations automation strategy, which encompasses back-office automation, desktop process automation for live-agent support, and payment automation across website, IVR, and workflow channels. The successful candidate will develop three-year roadmaps, manage portfolio governance, and oversee financial performance while ensuring high standards for quality, control effectiveness, and risk management. Key technical and functional competencies include expertise in robotic process automation, workflow orchestration, AI-assisted work, agentic automation, and payment-enablement technologies like PEGA. The role addresses the complex challenge of scaling payables operations by transforming manual tasks into automated workflows to improve cost-to-serve and payment outcomes while managing large-scale transformation portfolios within a high-volume, regulated fintech environment.
Develop and execute a three-year automation roadmap for back-office, live-agent support, and payment channels.
Translate business pain points into prioritized automation projects with clear business cases and investment recommendations.
Manage the end-to-end lifecycle of automations, including process redesign, requirement gathering, and post-launch stabilization.
Own the PayForYou payment channel as an operational product, ensuring high performance, resiliency, and control effectiveness.
Oversee the automation portfolio's financial performance, including cost reduction, capacity creation, and ROI tracking.
Establish governance frameworks for intake, prioritization, risk management, and incident response across all automation workstreams.
Lead cross-functional teams and external partners to ensure automation aligns with product roadmaps and technology architecture.
Define and monitor service-level standards for accuracy, speed, and quality across automated payment systems.
What we're looking for
Bachelor's degree required; advanced degree in Business, Operations, Finance, Technology, Engineering, or Product Management preferred.
12+ years of progressive leadership experience in operations, automation, payments, fintech, product operations, or transformation.
Demonstrated leadership of large-scale automation or transformation portfolios with measurable financial, operational, customer, and control outcomes.
Experience leading multiple automation disciplines including workflow, RPA, AI-assisted operations, desktop automation, self-service, and payment automation.
Proven ability to convert automation opportunities into business cases, funded roadmaps, delivery capacity, milestones, adoption plans, and measurable benefits.
Strong command of operating-model design, process engineering, operational product management, forecasting, service-level management, controls, exception design, and performance analytics.
5+ years leading managers and multi-disciplinary teams with experience influencing senior leaders across functions.
Experience with payment automation platforms, workflow orchestration, website/IVR processing, and BPO delivery models preferred; B2B payments or fintech experience preferred.
DCS
PLC
SCADA
OSI-PI
Batch Automation
EMS
BAS
MES
ERP
OT Cybersecurity
GxP
21 CFR Part 11
EU Annex 11
GAMP 5
CQV
ISA Standards
ISPE Guidelines
Data Integrity
DCS
PLC
SCADA
OSI-PI
Batch Automation
EMS
BAS
MES
ERP
OT Cybersecurity
GxP
21 CFR Part 11
EU Annex 11
GAMP 5
CQV
ISA Standards
ISPE Guidelines
Data Integrity