User Engagement SME

Booz Allen Hamilton

Quick summary

Work type
On-site
Location
Colorado Springs, CO
Salary
$99,000–$225,000 / yr
Posted
4 days ago
Closes
Sep 8, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $188k
This role $162k
$84k most similar roles pay here $240k

This role pays less than 72% of similar roles. Most pay $155,450–$221,325 — the shaded band above. At the midpoint, this role pays about $162k versus about $188k for comparable roles.

Based on 239 similar postings.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 702 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 693 roles with salary data.

Most-posted roles

View all roles at Booz Allen Hamilton

At a glance

TL;DR · User Engagement SME

As a User Engagement Subject Matter Expert (SME) on our large-scale Agile software development program for a government client, you will serve as a critical liaison between end users, product teams, and leadership. Your role involves leading user engagement activities throughout the Agile lifecycle to ensure that user perspectives influence product outcomes. You will capture, validate, and translate user needs into actionable backlog items, collaborate with cross-functional teams including developers and leadership, and design strategies to align with user requirements. With 8+ years of experience in user engagement and 5+ years in the intelligence field, you will facilitate forums for gathering feedback, work closely with remote teams using collaboration tools, and advocate for users by translating their insights into actionable changes. This role requires expertise in UX/UI design, product adoption, and a strong understanding of mission needs and operational constraints within fast-paced environments.

What you'll do

  • Lead user engagement activities throughout the Agile development lifecycle.
  • Capture and translate user needs into clear, actionable backlog items.
  • Design and implement engagement strategies aligned with user behaviors and feedback.
  • Facilitate forums to gather and analyze user feedback from multiple channels.
  • Work with developer teams to incorporate insights into system improvements.
  • Document and track user feedback in requisite systems for status updates.

What we're looking for

  • 8+ years of experience in user engagement, including onboarding, UX/UI design, and product adoption.
  • 5+ years of experience in the intelligence field with a focus on mission-critical systems.
  • Proven ability to work effectively in fast-paced environments where user-centric insights drive program success.
  • Strong collaboration skills to act as a liaison between users, developers, and leadership for actionable outcomes.
  • Ability to design and implement engagement strategies that align with user needs and behaviors.
  • Experience collecting and adjudicating user feedback through various channels and routing it to development teams.
  • Bachelor’s degree in relevant fields such as Marketing, Business, Communications, UX Design, HCI, Psychology, or Product Management.

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