The Senior Manager of Enterprise Customer Experience Analysis

CVS Health

Closes in 5 days Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$75,400–$199,144 / yr
Posted
7 days ago
Closes
Jun 20, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $199k
This role $137k
$56k most similar roles pay here $253k

This role pays less than 90% of similar roles. Most pay $170,000–$227,312 — the shaded band above. At the midpoint, this role pays about $137k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About CVS Health

CVS Health is a leading American healthcare company operating retail pharmacies, pharmacy benefit management services, and a health insurance segment through Aetna, one of the nation''s largest health insurers. Industry: Healthcare & Pharmacy

CVS Health currently has 152 open roles on FindRole.

Listed pay typically runs $118,450–$260,590 across 149 roles with salary data.

Most-posted roles

View all roles at CVS Health

At a glance

TL;DR · The Senior Manager of Enterprise Customer Experience Analysis

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The Senior Manager of Enterprise Customer Experience Analysis at CVS Health is a key role within the Customer Experience and Insights team, focusing on leveraging AI and machine learning to enhance customer experiences. This position involves leading analysis of customer feedback across various channels, translating data into actionable insights for leadership, and collaborating with cross-functional teams to implement CX measurement capabilities. The ideal candidate will have extensive experience in developing large-scale data structures, automating data pipelines using AI-native technologies, and managing a team of AI agents. They should also be proficient in enterprise cloud SQL environments, statistical packages, and business intelligence tools like Power BI or Tableau. This role requires expertise in healthcare industry data, generative AI, and CX measurement platforms such as Medallia or Qualtrics, to drive meaningful improvements in customer satisfaction and operational performance.

Skills

Python SQL ETL ELT AI ML LLM APIs OpenAI Tableau PBI Looker Medallia Qualtrics Forsta Kafka Hadoop Snowflake PostgreSQL CI/CD

What you'll do

  • Lead analysis of customer experience signals across digital, operational, and AI-driven channels.
  • Translate complex data into clear, actionable insights for senior leadership.
  • Connect customer experience drivers to business performance metrics and MIP outcomes.
  • Identify risks and opportunities impacting customer experience and recommend actions.
  • Partner with cross-functional teams to align on CX priorities and execution.
  • Support development and adoption of new CX measurement capabilities using AI.

What we're looking for

  • 7+ years of experience developing large-scale data structures and pipelines.
  • Proven ability to utilize enterprise cloud SQL environments and statistical packages.
  • 5+ years of experience building and automating data pipelines with AI integration.
  • 2+ years of leadership in mentoring junior analysts and technical teams.
  • Experience creating and managing a team of AI agents or similar roles.

Related searches

More The Senior Manager of Enterprise Customer Experience Analysis jobs Remote The Senior Manager of Enterprise Customer Experience Analysis jobs All jobs at CVS Health

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