below marketmost similar roles pay hereabove market
This role pays less than
99%
of similar roles. Most pay
$105,325–$152,000
— the blue band above.
At the midpoint, this role pays about
$80k
versus about
$129k
for comparable roles.
Based on 240 similar postings.
Employer
About Motorola Solutions
Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.
Motorola Solutions currently has
156 open roles
on FindRole.
Listed pay typically runs
$100,000–$135,000
across 120 roles with salary data.
The Technical Support Specialist - Tier II, Radius Mapping joins the team supporting the RapidDeploy product line, a cloud-native public safety platform. In this role, you will deliver high-quality customer care by triaging tickets, managing inquiries, and troubleshooting complex cloud SaaS solutions. You will collaborate with technical and non-technical teams to resolve software issues, monitor critical SLA metrics, and advocate for feature enhancements. Key responsibilities include utilizing diagnostic tools to investigate operational issues and maintaining deep functional knowledge of the product suite. You will use technologies including the Zendesk Product Suite, Datadog, Application Insights, and FullStory. This position addresses technical challenges within the Next Generation 911 (NG911) ecosystem, providing real-time data and supplemental location information to enhance situational awareness for first responders and public safety answering points.
Triage and resolve incoming customer inquiries using the Zendesk Product Suite.
Use APM and diagnostic tools like Datadog and FullStory to troubleshoot complex SaaS issues.
Document and report software bugs and feature enhancements to Product and Engineering teams.
Manage and escalate high-priority incidents following established organizational governance and paths.
Monitor and meet operational metrics including First Response Times and Time to Resolution.
Maintain deep functional knowledge of the RapidDeploy product suite and new feature releases.
Participate in scheduled weekend, holiday, and rotational on-call duties to ensure coverage.
What we're looking for
High School diploma, Associates, or Bachelor's degree.
4+ years of experience in a Technical Support environment.
4+ years of experience delivering tier-2 or higher technical support within an enterprise software or SaaS organization.
Legal authorization to work in the U.S. indefinitely.
Ability to obtain a background clearance as required by government customers.
Hands-on experience using application performance monitoring and troubleshooting tools such as Datadog, Application Insights, FullStory, or similar platforms.
Solid foundational knowledge of Cloud Software-as-a-Service (SaaS) architecture, enterprise software workflows, and data analytics.
Prior experience supporting Public Safety software, NG911, or emergency communications systems (preferred).
IP Networking
TCP/IP
UDP
RTP
IGMP
Multicasting
Firewalls
Routers
Video Management Systems (VMS)
ONVIF
CRM Systems
Knowledge-Centered Service (KCS)
Wireless Technologies
Operating Systems
IP Networking
TCP/IP
UDP
RTP
IGMP
Multicasting
Video Management Systems
Video Streaming
Routers
Firewalls
Wireless Systems
Operating Systems
Servers
ONVIF
KCS
CCNA
CCNP
MCSA
MTA
LFS
MCSE
CompTIA A+