Team Lead, Fraud Insights Operations

What you'll do

• Lead team operations to meet KPIs and resolve high-priority fraud issues.
• Set and manage individual and team goals, providing regular performance feedback.
• Serve as a Subject Matter Expert by creating and presenting performance reports.
• Foster a culture of collaboration and knowledge-sharing among team members.
• Maintain SLAs and ensure quality insights are delivered to key stakeholders.
• Conduct 1:1 meetings and team sessions to support employee development and growth.

What we're looking for

• 3+ years of experience in Integrity Ops or professional operations environment.
• 1+ year of operational leadership experience managing complex systems or processes.
• Proficient in Google Suite and specific fraud-related technologies (RWS, THQ, Sift).
• Strong data analysis skills with basic SQL knowledge preferred.
• Excellent written and verbal communication abilities for stakeholder engagement.
• Experience in root cause analysis and continuous improvement initiatives.