System Reliability & Support Lead

PNC

Quick summary

Work type: On-site
Location: Farmers Branch, TXPittsburgh, PA
Posted: 5 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $180k

$136k most similar roles pay here $218k

This listing doesn't post a salary. Most similar roles pay $149,637–$209,937.

Based on 240 similar postings.

Employer

About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 175 open roles on FindRole.

Listed pay typically runs $86,250–$185,150 across 59 roles with salary data.

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View all roles at PNC

At a glance

TL;DR · System Reliability & Support Lead

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As a System Reliability and Support Lead at PNC, you will lead the monitoring, maintenance, and modernization of critical systems to ensure stability and compliance with technology standards. Your daily tasks include coordinating software upgrades, analyzing incident root causes, and implementing methods for evaluating software reliability. You will also educate junior staff on supported systems and applications. Preferred skills include experience with ServiceNow Incident management, Dynatrace, SRE monitoring tools, Oracle, and SQL. This role requires strong analytical thinking, IT service management expertise, and proficiency in application maintenance and troubleshooting. The position is integral to maintaining a stable production environment within PNC's Technology organization.

Skills

ServiceNow Dynatrace Oracle SQL CI/CD Python PostgreSQL Kubernetes Docker Prometheus Grafana

What you'll do

Leads and participates in monitoring and maintaining systems to ensure stability and compliance.
Analyzes incidents, identifies root causes, and implements solutions for software reliability issues.
Coordinates with delivery teams to implement changes and maintain a stable production environment.
Educates and coaches junior staff on supported systems and applications’ deep knowledge requirements.
Implements evaluation criteria and methods for monitoring software reliability and incident resolution.

What we're looking for

Prior experience with ServiceNow Incident management and Dynatrace.
Strong Oracle and SQL knowledge for database operations.
Experience in L2 and L3 support roles.
Ability to lead system monitoring, maintenance, and modernization efforts.
Expertise in analyzing incidents and identifying root causes.

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