System Reliability & Support Lead

PNC

Actively hiring

Farmers Branch, TX · Pittsburgh, PA Posted 21 days ago

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At a glance

AI generated

TL;DR

As a System Reliability and Support Lead at PNC in Dallas, TX or Pittsburgh, PA, you will lead the monitoring, maintenance, and modernization of critical systems to ensure stability and compliance with technology standards. Your day-to-day responsibilities include analyzing incidents, identifying root causes, implementing monitoring techniques, and coordinating with delivery teams for smooth production environment management. You will also educate junior staff on supported systems and applications. Preferred skills include ServiceNow Incident Management, Dynatrace SRE tools, Oracle SQL knowledge, and prior L2/L3 support experience. This role requires strong analytical thinking, decision-making abilities, and expertise in IT incident and service management within a large-scale enterprise environment.

Skills

ServiceNow Dynatrace Oracle SQL CI/CD Kubernetes Docker Prometheus Grafana Python PostgreSQL

What you'll do

Leads and participates in monitoring and maintenance of systems to ensure stability.
Analyzes incidents, identifies root causes, and reports on reliability issues.
Implements methods for evaluating software reliability and resolving incidents.
Coordinates with delivery teams to implement changes for a stable production environment.
Educates and coaches junior staff on supported systems and applications.

What we're looking for

Prior experience with ServiceNow Incident management and Dynatrace tools.
Proficiency in Oracle and SQL databases.
Experience in L2/L3 technical support roles.
Leads system monitoring, maintenance, and modernization efforts.
Analyzes incidents to identify root causes and implement solutions.
Educates junior staff on supported systems and applications.

Market check

Salary context

This listing doesn't show a salary. Similar roles on FindRole typically pay $142,650–$218,900.

Peer median band

$142,650–$218,900

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$152,975–$213,375

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 180 open roles on FindRole.

Listed pay typically runs $74,750–$171,925 across 62 roles with salary data.

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View all roles at PNC

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