Staff Software Engineer, Care Experience

Toast, Inc.

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$193,000–$309,000 / yr
Posted
13 days ago
Freshness
Confirmed live yesterday
Closes
Jan 22, 2027

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $213k
This role $251k
$123k $329k
below market most similar roles pay here above market

This role pays more than 85% of similar roles. Most pay $187,160–$238,250 — the blue band above. At the midpoint, this role pays about $251k versus about $213k for comparable roles.

Based on 240 similar postings.

Employer

About Toast, Inc.

Toast is a cloud-based restaurant management platform providing point-of-sale, payment processing, and operations software for the food service industry.

Toast, Inc. currently has 26 open roles on FindRole.

Listed pay typically runs $193,000–$309,000 across 26 roles with salary data.

Most-posted roles

View all roles at Toast, Inc.

At a glance

TL;DR · Staff Software Engineer, Care Experience

The Staff Software Engineer, Care Experience joins the Care Experience team to build the foundational systems and tools used by care agents to support restaurants. You will drive the end-to-end development of agent-facing features, leading the migration to a new omnichannel contact center platform and creating a unified system for customer data, account context, and device state. Your daily work involves designing next-generation software services, managing complex integrations with third-party vendor platforms, and ensuring high-throughput reliability. You will utilize Java, Kotlin, and AWS-native integrations including Lambda, EventBridge, and Kinesis. The role requires navigating real-world constraints to solve the technical problem of providing agents with real-time information to resolve payment, menu, and device issues quickly for restaurant owners.

What does a Software Engineer earn in Remote?

Median $208800 from 354 postings across 50 companies.

See salary data

What you'll do

  • Drive end-to-end development of care agent tooling from initial design through production and iteration.
  • Lead the design and development of software services connecting contact center platforms with backend systems.
  • Own the reliability and performance of business-critical tools in a high-throughput, always-on environment.
  • Translate operational needs into technical solutions to improve support resolution speed and efficiency.
  • Make pragmatic technical decisions balancing vendor platform capabilities, integration complexity, and delivery speed.
  • Lead technical design and architecture decisions to shape the foundation of care tooling as it scales.
  • Mentor other engineers through code reviews, pairing, and technical guidance to foster a culture of quality.
  • Leverage AI tools to enhance development workflows and improve team velocity.

What we're looking for

  • 8+ years of software engineering experience building and operating production systems.
  • Proficiency in Java, Kotlin, or other object-oriented languages.
  • Experience designing and implementing AWS-native integrations, including Lambda, EventBridge, or Kinesis.
  • Proven ability to set technical direction for complex systems from architecture through launch and iteration.
  • Demonstrated technical leadership driving alignment across engineering, product, operations, and business stakeholders.
  • Experience integrating with third-party platforms and vendor systems while navigating external constraints and evolving APIs.
  • Strong focus on reliability, security, and operational excellence.
  • Familiarity with modern AI-assisted development tools, such as Cursor, Claude, or MCP servers (preferred).

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