As a System Services Representative for Commercial & Consumer at the Support as a Service function, you will provide on-site installation, maintenance, and repair of high-volume commercial products such as Lenovo PCs and Apple devices. Your daily responsibilities include troubleshooting issues, resolving incidents, and collaborating with support centers to ensure client satisfaction. You will leverage IBM tools like Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to drive automation and improve service delivery. This role requires a strong understanding of operating systems, software, and IT engineering concepts, as well as familiarity with hybrid cloud environments and data analytics tools. The ideal candidate stays current with digital technical certifications and soft skills training to maintain their expertise in high-volume commercial product support.
IBM Power System
Cognitive Support Platform
Watson Einstein Analytics
Hybrid Cloud
IT Service Management
Operating Systems
Technical Delivery Assessment
PLC
Ladder Logic
Boiler Maintenance
Industrial Equipment Repair
Mechanical Prints
Electrical Prints
Logic Pneumatic Prints
Hydraulic Prints
Engineering Drawings
Machine Assembly Prints
Blueprints
Scaffolding
Ladders
Hi-Jackers
Boom Truck
Safety Procedures
U.S. Customary Measurement
SI Metric System
Confined Space Work
Hazardous Location Work