SSR in Greater Richmond Area

IBM

Quick summary

Work type
On-site
Location
Hampton, VA
Posted
8 days ago

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Salary context

How this pay compares to similar roles

Similar $156k
$112k most similar roles pay here $194k

This listing doesn't post a salary. Most similar roles pay $126,787–$185,000.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 743 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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At a glance

TL;DR · SSR in Greater Richmond Area

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As a System Services Representative for IBM Power at senior level, you will join the dedicated team responsible for on-site installation, maintenance, and repair of IBM Power system equipment. Your daily tasks will involve installing and maintaining hardware, providing technical support to resolve incidents, collaborating with various teams to ensure high-quality problem resolution, and managing client relationships to maintain satisfaction. You will use IBM’s Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to automate processes and enhance service delivery in hybrid cloud environments. The role requires proficiency in IT engineering concepts, familiarity with multiple operating systems, and a commitment to updating digital technical certifications regularly.

Skills

IBM Power System Cognitive Support Platform Watson Einstein Analytics Hybrid Cloud IT Service Management Operating Systems Technical Delivery Assessment

What you'll do

  • Perform on-site installation, maintenance, and repair of IBM Power system equipment.
  • Identify problem sources and resolve incidents for client satisfaction.
  • Provide technical support using IBM Cognitive Support Platform and Watson Einstein Analytics.
  • Manage client relationships to ensure high service delivery standards.
  • Update Digital Technical Certifications and Soft Skills trainings regularly.

What we're looking for

  • Extensive experience in on-site installation, maintenance, and repair of IBM Power system equipment.
  • Proficient in using IBM support tools like Cognitive Support Platform and Watson Einstein Analytics.
  • Strong understanding of IT engineering concepts and hybrid cloud environments.
  • Possession and continuous updating of Digital Technical Certifications for hardware and software solutions.
  • Knowledge of operating systems and their functions, capabilities, and uses.
  • Experience with technical delivery assessment methodologies and incident resolution.

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