Senior Software Engineer Tier 3 Support

Comcast

Confirmed live today High trust

Quick summary

Work type
On-site
Location
PA
Salary
$98,678–$231,278 / yr
Posted
48 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $174k
This role $165k
$83k $247k
below market most similar roles pay here above market

This role pays less than 60% of similar roles. Most pay $149,500–$197,750 — the blue band above. At the midpoint, this role pays about $165k versus about $174k for comparable roles.

Based on 240 similar postings.

Employer

About Comcast

Comcast is an American telecommunications and media conglomerate, providing cable TV, internet, and phone services under the Xfinity brand, and owning NBCUniversal.

Comcast currently has 64 open roles on FindRole.

Listed pay typically runs $141,850–$204,799 across 58 roles with salary data.

Most-posted roles

View all roles at Comcast

At a glance

TL;DR · Senior Software Engineer Tier 3 Support

JOB TITLE: Sr. Software Engineer Tier 3 Support - FreeWheel The Sr. Software Engineer Tier 3 Support - FreeWheel joins a fast-paced production support team within the ad tech division. This role focuses on providing in-depth, full stack solutions to support cutting-edge applications that power advanced advertising across various screens and data types. The engineer will perform full stack troubleshooting, conduct root cause analysis, and resolve medium to complex problems while providing technical subject matter expertise and mentoring to junior engineers. Key responsibilities include ensuring customer satisfaction, providing thorough documentation, and exercising independent judgment. The position requires proficiency in technical stacks including Microsoft Azure, AWS cloud platforms, .Net Core, Angular, Java, Python, Web Services APIs, and SQL. The work involves solving technical problems within a complex video advertising ecosystem to ensure seamless digital options for customers.

What you'll do

  • Perform full stack troubleshooting and root cause analysis for medium to complex problems.
  • Respond promptly and professionally to all incoming technical support requests.
  • Provide technical subject matter expertise and mentoring to junior Tier 3 engineers.
  • Resolve issues across various technical stacks including Azure, AWS, .Net Core, and Java.
  • Create clear, concise, and thorough technical documentation.
  • Exercise independent judgment and discretion on significant technical matters.
  • Manage customer satisfaction by providing timely and complete problem resolutions.

What we're looking for

  • Bachelor's Degree (preferred).
  • 7-10 years of relevant work experience.
  • Proven in-depth knowledge and experience in a full stack environment.
  • Proven in-depth knowledge and experience in one or more technical stacks including Azure, AWS, .Net Core, Angular, Java, Python, or APIs.
  • Proficiency in Microsoft Azure, SQL, and Microsoft .NET Development.
  • Experience with Web Services API and API Development.
  • Ability to perform full stack troubleshooting, root cause analysis, and resolution of medium to complex problems.
  • Ability to provide technical subject matter expertise and mentoring to junior Tier 3 engineers.

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