As a Senior Technical Program Manager on the HR Operations & Analytics team at Nordstrom, you will lead initiatives to enhance workforce management systems and drive the responsible adoption of AI technologies across HR. Your day-to-day responsibilities include consulting with internal partners on technology utilization, optimizing Workday Scheduling tools, and collaborating with stakeholders to deliver business value through core capabilities. You will manage stakeholder expectations, present updates at various levels, and define system requirements for successful rollouts. Ideal candidates have 5+ years of program management experience in delivering SaaS solutions, 4+ years of HRIS and workforce scheduling expertise, and a strong understanding of AI technologies within HR. Familiarity with agile frameworks like Jira, technical knowledge including cloud services, and excellent communication skills are essential for this role that focuses on large-scale cross-functional initiatives at Nordstrom.
Skills
Workday
Jira
AI technologies
Cloud
APIs
SQL
Windows stack
PostgreSQL
Agile methodologies
CI/CD
AWS
Kubernetes
Terraform
Python
Docker
Prometheus
Grafana
What you'll do
Develop and execute roadmaps for HR technology and analytics initiatives.
Enable and optimize Workday Scheduling and Labor Optimization tools for workforce management.
Evaluate AI-driven tools and drive responsible adoption across HR functions.
Manage stakeholder expectations and support governance models for service delivery.
Conduct root cause analysis for underperforming business KPIs using technical and non-technical methods.
Prioritize feature opportunities, develop backlogs, and support the roadmap execution.
Engage with vendors to influence SaaS product roadmaps and drive integrated plans.
What we're looking for
5+ years of successful program management experience with SaaS solutions delivery.
4+ years of HRIS and Workforce Scheduling & Labor Optimization tool experience.
Strong understanding of AI technologies in HR applications.
Proven track record of delivering large cross-functional initiatives.
Familiarity with agile development frameworks and tools like Jira.
Market check
Salary context
This
$142,000–$220,500
range sits above
45%
of similar postings on FindRole.
Peer median band
$142,000–$234,600
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$165,000–$214,500
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Nordstrom
Nordstrom is a leading American luxury department store chain offering a wide selection of clothing, shoes, accessories, and beauty products through its stores, Nordstrom Rack outlets, and online. Industry: Luxury Department Store Retail
Nordstrom currently has
25 open roles
on FindRole.
Listed pay typically runs
$142,000–$220,500
across 25 roles with salary data.