Senior Product Manager, Delivery Experience

Uber

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: New York, NYSeattle, WA
Posted: 75 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $198k

$148k most similar roles pay here $240k

This listing doesn't post a salary. Most similar roles pay $173,662–$222,750.

Based on 240 similar postings.

Employer

About Uber

Uber Technologies, Inc. is the world’s largest, San Francisco-based mobile technology platform facilitating on-demand ride-hailing, food delivery (Uber Eats), and freight transportation across approximately 70 countries.

Uber currently has 44 open roles on FindRole.

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At a glance

TL;DR · Senior Product Manager, Delivery Experience

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Sr. Product Manager - Delivery Experience joins the Uber Eats team to own and define the post-order customer journey. This role focuses on reimagining the moments between checkout and delivery by creating intelligent, transparent experiences that build customer confidence and reduce uncertainty. The manager will develop a vision, strategy, and roadmap while partnering with Design, Engineering, Data Science, and Research teams to bring products from concept to launch. Key responsibilities include utilizing experimentation, metric design, funnel analysis, and root-cause diagnosis to improve high-engagement features. The role requires expertise in marketplace quality, logistics, fulfillment systems, and real-time signals or machine-learning models. The position addresses the specific challenge of making waiting feel effortless through AI-powered innovations and proactive communication, specifically targeting complex problems involving delivery, routing, dispatch, ETA, and trust-building initiatives within a high-volume consumer environment.

What does a Product Manager earn in New York?

Median $195400 from 171 postings across 39 companies.

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Skills

AI machine-learning Data Science Experimentation Funnel Analysis Metric Design Root-cause Diagnosis Routing Dispatch risk-scoring systems-thinking

What you'll do

Define the vision, strategy, and roadmap for the post-order customer experience.
Design products that provide transparency and build customer confidence during the delivery wait time.
Integrate AI and real-time intelligence to anticipate customer needs before they ask.
Manage the full product lifecycle from initial concept through successful launch.
Use customer insights and experimentation to continuously improve high-engagement features.
Translate complex, multi-sided problems into clear product priorities and actionable roadmaps.
Analyze metrics and conduct funnel analysis to identify areas for improvement.
Balance trade-offs between growth, quality, cost, and user experience across the marketplace.

What we're looking for

Bachelor's degree or equivalent.
7+ years of product management experience, preferably in consumer technology, marketplace, logistics, fulfillment, or operationally complex products.
Experience defining product strategy and driving execution across multiple cross-functional teams.
Strong analytical skills including metric design, experimentation, funnel analysis, and root-cause diagnosis.
Proven ability to turn ambiguous, multi-sided problems into clear product priorities and roadmaps.
Strong written and verbal communication skills to influence senior leaders and align teams.
Track record of shipping products that improved customer experience, reliability, quality, or operational performance.
Experience in marketplace, logistics, delivery, routing, dispatch, ETA, ranking, trust, support, or fulfillment systems (preferred).

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