Sr. Manager VS&A Customer Care & DRN Support (Hybrid)

Motorola Solutions

Hybrid

Quick summary

Work type
Hybrid
Location
Allen, TXChicago, ILSchaumburg, ILFort Worth, TXFt. Lauderdale, FL
Salary
$130,000–$150,000 / yr
Posted
7 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $176k
This role $140k
$121k most similar roles pay here $218k

This role pays less than 82% of similar roles. Most pay $150,000–$202,000 — the shaded band above. At the midpoint, this role pays about $140k versus about $176k for comparable roles.

Based on 237 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 120 open roles on FindRole.

Listed pay typically runs $120,000–$150,000 across 106 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Sr. Manager VS&A Customer Care & DRN Support (Hybrid)

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As a Sr. Manager for VS&A Customer Care & DRN Support at Motorola Solutions, you will lead a team of technical specialists dedicated to ensuring the continuous operational performance of critical video security systems and digital radio networks. Your day-to-day responsibilities include driving strategic execution across customer service workflows, managing service-level objectives with rigorous oversight, and directing escalations to maintain system availability. You will foster an inclusive team culture that maximizes talent engagement through modern Employee Experience frameworks, mentor technical support specialists, and align internal training initiatives with technological advancements. Additionally, you will collaborate with engineering and product teams to drive continuous technology improvements and partner with enterprise leaders to address systemic maintenance challenges proactively. This role requires a Bachelor's Degree and at least 5 years of experience in technical customer support management or operations management.

Skills

CI/CD Python PostgreSQL AWS Kubernetes Docker Prometheus Grafana GitLab Jira Confluence Terraform Ansible Linux REST_APIs JSON XML Nginx SSL/TLS

What you'll do

  • Drive strategic execution to optimize case resolution metrics for technical systems.
  • Manage service-level objectives to ensure continuous operational performance and system availability.
  • Direct day-to-day escalations, simplifying workflows and accelerating incident resolution.
  • Mentor and develop technical support specialists, supporting individual career growth.
  • Align internal training initiatives with technological advancements to enhance customer assistance.

What we're looking for

  • Bachelor's Degree required
  • 5+ years of experience in technical customer support management or operations management
  • Proven ability to drive strategic execution and optimize case resolution metrics
  • Experience managing service-level objectives with rigorous operational oversight
  • Strong mentorship skills for developing technical support specialists
  • Ability to collaborate with engineering teams to improve technology advancements
  • Oversee critical communications support strategy, connecting diagnostics with proactive recommendations

Related searches

More Sr. Manager VS&A Customer Care & DRN Support jobs Sr. Manager VS&A Customer Care & DRN Support jobs in Allen All jobs at Motorola Solutions

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