Sr Manager, Product Management

McDonald’s Corporation

Actively hiring Posted this week
Chicago, Illinois Posted 4 days ago $152,678–$190,847 / year
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At a glance

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TL;DR

As a Product Manager – Customer Support within the Commercial Products & Platforms – Consumer Product team, you will lead and shape digital platforms that collect customer feedback and support service agents in assisting McDonald’s customers. This role involves developing and standardizing robust, scalable solutions to enhance customer relationships and deepen engagement with marketers. You will work closely with cross-functional teams including Engineering, Data, Architecture, Operations, Market & Segment teams, and vendor partners to define product standards, prioritize features, manage squad ceremonies, and ensure clarity across architecture and marketing channels. Key responsibilities include translating business strategy into actionable roadmaps, conducting market analysis for competitive insights, defining performance metrics, and managing stakeholder relationships to drive adoption and inform strategic decisions. The ideal candidate has 3-5 years of product management experience with a technical background in back-end platforms, strong communication skills, and the ability to navigate complex organizational dynamics.

Skills

APIs Kubernetes Docker CI/CD AWS Azure Google Cloud Platform PostgreSQL MongoDB Python JavaScript React Angular Node.js Git Jira Terraform Prometheus Grafana

What you'll do

  • Define and prioritize platform standards, features, user stories, and backlog items.
  • Manage product analytics and outcomes to ensure data-driven decisions and optimizations.
  • Develop a deep understanding of customer support needs through market analysis and partnerships.
  • Represent platform priorities in cross-team planning sessions and leadership forums.
  • Partner with vendor partners and internal teams to drive buy-in and adoption of the platform.

What we're looking for

  • 3-5 years of product management experience with agile delivery practices.
  • Bachelor's degree in business, operations, computer science, or equivalent field.
  • Technical fluency on back-end platforms and working with vendor partners.
  • Proven success managing cross-functional products and initiatives.
  • Ability to synthesize competing demands into a clear product vision.
  • Excellent communication skills for both technical and non-technical audiences.
  • Experience in customer support/care and feedback platforms preferred.

Employer

About McDonald’s Corporation

McDonald’s Corporation is the world's largest fast-food chain by revenue, operating over 40,000 locations in more than 100 countries.

McDonald’s Corporation currently has 64 open roles on FindRole.

Listed pay typically runs $138,207–$172,758 across 62 roles with salary data.

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