Senior Manager Business Analysis, Medicare / Medicaid

What you'll do

• Lead the business-side delivery of complex technical and operational initiatives from scoping through stabilization.
• Translate strategic business priorities into actionable requirements, delivery plans, and decision-ready recommendations.
• Serve as the primary liaison between internal business stakeholders, enterprise IT teams, and external vendor partners.
• Manage business production support including issue triage, defect tracking, and root cause analysis.
• Build and maintain business process flows, operating frameworks, and executive-ready materials.
• Monitor recurring system issues to identify patterns and recommend improvements for performance and reliability.
• Communicate project status, risks, dependencies, and tradeoffs to both technical and non-technical audiences.
• Ensure all solutions align with business priorities and compliance expectations within a regulated Medicare environment.

What we're looking for

• Candidates must reside within 25 miles of Hartford, CT or Scottsdale, AZ.
• Must have 5-8 years of experience supporting Medicare Advantage, Special Needs Plans, Medicaid, or adjacent healthcare programs.
• Demonstrated success leading cross-functional initiatives involving business stakeholders, enterprise systems, and technology partners.
• Proven ability to translate business needs into structured requirements, implementation plans, and operationally viable solutions.
• Strong analytical, problem-solving, and root cause analysis skills, including experience supporting defect management and production issue resolution.
• Strong written and verbal communication skills, including experience tailoring updates for leadership, operational teams, and technical partners.
• Experience with business process improvement, operational transformation, and stakeholder alignment.
• Experience supporting C-SNP, Condition Verification, or other population-specific operational programs (preferred).