Sr Customer Analyst

Zoro

Hybrid

Quick summary

Work type
Hybrid
Location
Chicago, IL
Salary
$78,900–$131,600 / yr
Posted
6 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $177k
This role $105k
$61k most similar roles pay here $243k

This role pays less than 96% of similar roles. Most pay $145,712–$208,800 — the shaded band above. At the midpoint, this role pays about $105k versus about $177k for comparable roles.

Based on 239 similar postings.

Employer

About Zoro

Zoro is an eCommerce company that sells millions of supplies, equipment and tools to small businesses nationwide.

Zoro currently has 4 open roles on FindRole.

Most-posted roles

View all roles at Zoro

At a glance

TL;DR · Sr Customer Analyst

The Sr. Customer Analyst will join a dynamic team focused on enhancing customer strategy and driving revenue growth through data-driven insights in the ecommerce sector. This role involves generating deep customer segment analyses to inform acquisition, activation, engagement, and retention strategies, while also integrating AI-enabled workflows and automation into analytics processes. Key responsibilities include managing advanced analytical marketing projects, leading end-to-end analytical processes, and providing recommendations based on business data analysis. The ideal candidate has 3+ years of experience in marketing analytics, proficiency in SQL, Python, and modern BI tools like Looker or Tableau, and a strong background in ecommerce or consumer-focused industries. Experience with Google Cloud platforms is beneficial.

What you'll do

  • Analyze customer segments to inform acquisition, activation, engagement, and retention strategies.
  • Manage advanced analytical marketing projects and collaborate with internal business partners for strategy development.
  • Lead end-to-end analytical processes from receiving requests to implementing data analyses and providing recommendations.
  • Design AI-driven systems that connect AI agents to internal data pipelines for customer insight generation.
  • Provide analytic support for key business activities, including data mining, analysis, presentations, and customer table development.

What we're looking for

  • 3+ years of experience in marketing analytics, database marketing, and data mining.
  • Proficient in SQL, Python, relational databases, and modern BI tools like Looker or Tableau.
  • Strong ability to solve complex business problems using large-scale customer and transactional datasets.
  • Experience leading advanced analytics projects and designing AI-driven workflows for customer insights.
  • Master’s degree in quantitative fields such as Statistics, Engineering, Operational Research, or Economics preferred.

More like this

Similar roles

Sr. Technical Data and Operations Analyst

Palo Alto Networks

Santa Clara, CA 10 days ago $145,000$235,500
SQL Python CDP CRM Snowflake BigQuery AI ML Generative AI Predictive Modeling Agile Methodologies GDPR CCPA CI/CD

Software Engineer II, Account Management

Zoro

Chicago, IL 30 days ago $78,900$131,600
Vue.js TypeScript Node.js Python Docker Kubernetes CI/CD Datadog OAuth 2.0 OpenID Connect Terraform PostgreSQL AI tools large language models prompt engineering
Hybrid

Senior Named Account Executive, Japan at Cloudflare

Cloudflare, Inc

Tokyo, Tokyo, Japan 58 days ago
Sales Networking Security SaaS Enterprise Sales Technical Background Engineering Computer Science MIS Presentation Skills Communication Skills Organizational Skills
Hybrid