Site Reliability Engineer III, Performance Engineer

JPMorgan Chase

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
San Francisco, CA
Posted
3 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $178k
$130k most similar roles pay here $230k

This listing doesn't post a salary. Most similar roles pay $142,500–$214,000.

Based on 240 similar postings.

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About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · Site Reliability Engineer III, Performance Engineer

As a Site Reliability Engineer III - Performance Engineer- Service now within the Enterprise Technology Infrastructure Platforms team, you will manage end-to-end reliability for the ServiceNow platform. You will perform incident response, define SLIs and SLOs, automate repetitive tasks to reduce toil, and conduct design reviews for platform standards. Your daily work involves troubleshooting complex issues, performing performance testing, and optimizing system throughput through JVM memory allocation, garbage collection tuning, and relational database query refactoring. To achieve these goals, you will utilize Python, Java/Spring Boot, .Net, and scripting languages like JavaScript, Perl, or Unix shell. You must also leverage enterprise-authorized AI capabilities to accelerate triage and identify reliability risks. The role focuses on ensuring the stability, scalability, and performance of ServiceNow instances by analyzing resource contention across all layers of the stack.

What you'll do

  • Own end-to-end reliability for the ServiceNow platform including incident response and performance engineering.
  • Troubleshoot incidents and lead blameless post-mortems to drive non-recurrence actions.
  • Define and defend SLIs, SLOs, and error budgets while improving telemetry and monitoring.
  • Automate repetitive operational tasks to reduce toil and improve system efficiency.
  • Perform design reviews for platform implementations and ensure adherence to architecture standards.
  • Analyze ServiceNow instances to remediate resource contention across the entire technology stack.
  • Optimize performance through JVM memory tuning, garbage collection, and database query refactoring.
  • Utilize enterprise-authorized AI tools to accelerate incident triage and identify reliability risks.

What we're looking for

  • Formal training or certification in site reliability engineering concepts and 3+ years of applied experience.
  • 10+ years of experience in technical support, software development, performance load testing, or professional services.
  • Proficiency in at least one programming language such as Python, Java/Spring Boot, or .Net.
  • Proficiency in scripting using JavaScript, Python, Perl, Unix shell, or Windows PowerShell.
  • Expert-level understanding of web application stack components and experience debugging object-oriented code like Java.
  • Strong RDBMS experience (Oracle, MySQL, SQL Server, or PostgreSQL) including performance tuning and JVM memory/GC tuning.
  • Experience with site reliability culture, observability fundamentals, and enterprise platform support relevant to ServiceNow.
  • Working knowledge of using enterprise-authorized AI capabilities for SRE workflows while adhering to data sensitivity requirements.

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