Shift Lead - Towson

DoorDash, Inc

Quick summary

Work type: On-site
Location: Baltimore, MD
Posted: 1 day ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $178k

$124k most similar roles pay here $226k

This listing doesn't post a salary. Most similar roles pay $143,248–$211,800.

Based on 238 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 238 open roles on FindRole.

Listed pay typically runs $131,600–$193,500 across 156 roles with salary data.

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At a glance

TL;DR · Shift Lead - Towson

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Shift Lead position at DoorDash in Baltimore, Maryland, for a candidate-facing role. As a Shift Lead, you will oversee daily operations, manage a team of delivery partners, and ensure smooth logistics during shifts. You will handle real-time problem-solving, communication with customers and drivers, and data-driven decision-making to optimize performance. The ideal candidate should have experience in customer service, leadership roles, and familiarity with mobile apps for task management. Knowledge of CRM systems and proficiency in English are essential. This role involves working within a fast-paced environment where adaptability and strong interpersonal skills are crucial to addressing the dynamic needs of DoorDash's growing delivery network.

Skills

No skills listed

What you'll do

Manage daily operations and ensure smooth shift execution.
Supervise staff to maintain high service standards and efficiency.
Address customer concerns and resolve issues promptly on the floor.
Schedule team members according to business needs and labor laws.
Monitor inventory levels and place orders for supplies as needed.

What we're looking for

At least 1 year of leadership or supervisory experience in a customer service environment.
Strong communication and interpersonal skills to manage team dynamics effectively.
Proficiency in conflict resolution and problem-solving techniques.
Ability to work flexible shifts, including evenings, weekends, and holidays.
Previous retail or food service management experience preferred.
Knowledge of scheduling tools and time management software.
Commitment to providing excellent customer service at all times.