Service Management Team Engineer

S&P Global

Quick summary

Work type
On-site
Location
Raleigh, NC
Posted
10 days ago
Closes
May 24, 2027

Market check

Salary context

How this pay compares to similar roles

Similar $183k
$121k most similar roles pay here $242k

This listing doesn't post a salary. Most similar roles pay $150,000–$215,400.

Based on 239 similar postings.

Employer

About S&P Global

S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead.

S&P Global currently has 25 open roles on FindRole.

Listed pay typically runs $142,000–$207,700 across 15 roles with salary data.

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View all roles at S&P Global

At a glance

TL;DR · Service Management Team Engineer

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The Service Management Team Engineer role at S&P Global Market Intelligence involves providing Level 2 technical support and incident management for production and UAT environments within a globally distributed TechOps team. This position requires designing and implementing automation solutions to reduce manual work, improve MTTR, and enhance operational resilience using scripting languages like Python or Shell and workflow automation tools. The engineer will monitor high-availability cloud platforms, build dashboards, configure alerts, and act as the trusted technical contact for global clients managing regulatory reporting queries and data validation issues. Essential skills include Linux/Unix systems proficiency, SQL database experience, and familiarity with cloud platforms such as AWS and Azure, along with monitoring tools like Splunk or CloudWatch. The role demands strong analytical and troubleshooting abilities, excellent communication skills, and the capacity to work flexible schedules including 24x5 support rotations.

Skills

AWS Azure Linux/Unix PostgreSQL Python Shell Splunk CloudWatch JIRA Kubernetes Docker GitHub CI/CD ITIL

What you'll do

  • Provide L2 technical support and manage incidents in production and UAT environments.
  • Implement automation solutions to reduce manual work and improve MTTR.
  • Monitor cloud platforms, build dashboards, and configure alerts for performance trends.
  • Serve as a trusted technical contact for global clients on regulatory reporting issues.
  • Support change management processes including disaster recovery testing and deployment coordination.

What we're looking for

  • 2+ years of professional experience in technical support or IT operations roles.
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
  • Strong proficiency with Linux/Unix systems and SQL databases (PostgreSQL, MySQL, Oracle).
  • Experience with cloud platforms like AWS, Azure, including monitoring tools.
  • Hands-on experience with monitoring and observability platforms and ticketing systems.
  • Excellent analytical skills, attention to detail, and ability to communicate clearly.
  • Ability to work flexible schedules, including 24x5 support rotations and on-call responsibilities.

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