Service Delivery Manager

Leidos

Quick summary

Work type: On-site
Location: MDDC
Salary: $73,450–$132,775 / yr
Posted: 13 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $167k

This role $103k

$58k most similar roles pay here $214k

This role pays less than 96% of similar roles. Most pay $145,875–$188,112 — the shaded band above. At the midpoint, this role pays about $103k versus about $167k for comparable roles.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 213 open roles on FindRole.

Listed pay typically runs $107,900–$180,950 across 206 roles with salary data.

Most-posted roles

View all roles at Leidos

At a glance

TL;DR · Service Delivery Manager

Role Posting Log in to save

Leidos seeks an experienced Information Technology Service Delivery Manager to join their Digital Modernization Sector at Joint Base Andrews, MD, and other National Capital Region sites. This senior-level role involves developing and maintaining the AFNCR ITS Catalog, conducting continuous process improvement analysis, and ensuring compliance with service level agreements through data-driven performance metrics. The ideal candidate will have expertise in BMC Remedy, ServiceNow, and ITIL Foundations, as well as experience in quality assurance and process improvement within a large enterprise environment. Key responsibilities include overseeing Field Operations, implementing the Performance Measurement Plan, and collaborating across teams to enhance customer experience and service delivery efficiency. This position requires a DoD Secret Clearance and familiarity with military organizations' structures and operations.

Skills

BMC_Remedy ServiceNow ITIL CI/CD Python SQL PostgreSQL Kubernetes AWS Docker Terraform Prometheus Grafana Git Jira

What you'll do

Develop and maintain the AFNCR ITS Catalog in collaboration with UX Manager.
Implement Performance Measurement Plans to ensure quality service delivery.
Oversee Field Operations program office, establishing standard processes and frameworks.
Analyze internal work center processes for continuous improvement and efficiency.
Engage stakeholders to develop and sustain customer-facing Service Catalog training.

What we're looking for

Bachelor's degree with 4+ years of IT experience or Master's degree with 2+ years of IT experience
Full DoD Secret Clearance required at start date
Minimum eight years of quality assurance and process improvement experience
Experience in developing and maintaining a Service Catalog
Prior work experience in the National Capital Region
Information Technology Infrastructure Library (ITIL) Foundations certification
Project Management Professional (PMP) certification

Similar roles

Project Lead Deskside Support Manager

Leidos

Rockville, MD 52 days ago $82,550–$149,225

ServiceNow ITIL PMP CI/CD Kubernetes Docker Python PostgreSQL AWS Azure Google Cloud Platform Terraform Git Jira Confluence Prometheus Grafana Ansible Chef

Save

IT Service Delivery Manager

Berkeley Research Group

Washington, DC 2 days ago $130,000–$180,000

ServiceNow Microsoft 365 ITIL CI/CD Windows MacOS Endpoint Management Collaboration Platforms AI Enablement Automation Technologies Terraform AWS Kubernetes Python PostgreSQL

Save

Delivery Manager

Braze

Chicago, IL 50 days ago

Project Management SaaS APIs Marketing Automation Analytics Programming HTML Customer Success Technical Enablement KPIs CI/CD Documentation Workshops Terraform AWS GCP Azure Docker Kubernetes Prometheus Grafana

Save