Leidos seeks a Deskside Support Manager to lead a team of 25-30 technical support specialists in Rockville, MD, and five remote locations, ensuring efficient resolution of user issues through workflow management, performance monitoring, staff training, and collaboration with other departments. This role involves interfacing daily with high-level federal customers, managing seamless handoffs between service desks and system engineering teams, and maintaining robust documentation for a knowledge base. The manager will also oversee hiring, employee recognition, and team performance while ensuring compliance with Service Level Agreements (SLAs). Required qualifications include a bachelor’s degree or equivalent experience, leadership skills, IT services background, and proficiency in modern ticketing systems like ServiceNow. Ideal candidates possess federal customer management experience and ITIL certification.