Senior Technical User Support Analyst

Medtronic

Hybrid

Quick summary

Work type: Hybrid
Location: Mounds View, MN
Salary: $84,800–$127,200 / yr
Posted: 5 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $183k

This role $106k

$67k most similar roles pay here $248k

This role pays less than 99% of similar roles. Most pay $152,585–$213,875 — the shaded band above. At the midpoint, this role pays about $106k versus about $183k for comparable roles.

Based on 240 similar postings.

Employer

About Medtronic

Medtronic plc is the world's largest medical technology company by revenue, specializing in device-based therapies for over 70 health conditions.

Medtronic currently has 65 open roles on FindRole.

Listed pay typically runs $124,800–$187,200 across 65 roles with salary data.

Most-posted roles

View all roles at Medtronic

At a glance

TL;DR · Senior Technical User Support Analyst

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The Senior Technical User Support Analyst at Medtronic's Mounds View facility provides advanced IT support to executive employees, resolving complex technical issues through thorough troubleshooting and root cause analysis. This role involves prioritizing incidents based on business impact, collaborating with internal and external teams for specialized support, and leading projects that address organizational needs. The analyst also serves as an AV expert for executive meetings, coordinating with vendors to ensure seamless technology experiences. Key responsibilities include monitoring helpdesk trends, setting daily objectives independently, and communicating technical issues to IT leadership. Essential skills include experience with Microsoft Windows, MacOS, iOS, and various collaboration tools like Teams and Zoom, along with certifications such as A+ and ITIL Foundation.

Skills

Microsoft Windows MacOS iOS Microsoft Office Outlook Web-based applications Wireless networking PC hardware IP Printing A/V technologies Video Conferencing Technologies Teams Zoom WebEx Virus Protection Data encryption Remote management tools Android Microsoft Exchange Virtual private network Dell certifications ITIL Certification

What you'll do

Resolve complex technical issues for executives through in-depth troubleshooting and root cause analysis.
Prioritize incidents based on business impact to ensure urgent service restoration.
Lead or contribute to technical projects that support organizational needs independently.
Serve as an IT/AV subject matter expert for executive meetings, coordinating with vendors.
Monitor helpdesk trends to proactively identify and address recurring issues.

What we're looking for

4+ years of experience in technical support and customer service.
Expertise in Microsoft Windows, MacOS, iOS, and web-based applications.
Knowledge of A/V technologies, Teams/Zoom/WebEx, and remote management tools.
Certified in Dell hardware or equivalent IT certifications like A+, MCSE, ITIL.
Ability to resolve complex issues independently and collaborate with technical teams.
Proven experience prioritizing incidents based on business impact and urgency.
Excellent communication skills for explaining technical solutions to non-technical users.

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