Senior IT Support Engineer

Carta

Quick summary

Work type: On-site
Location: San Francisco, CA
Salary: $136,000–$160,000 / yr
Posted: 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $173k

This role $148k

$109k most similar roles pay here $230k

This role pays less than 76% of similar roles. Most pay $149,350–$195,863 — the shaded band above. At the midpoint, this role pays about $148k versus about $173k for comparable roles.

Based on 240 similar postings.

Employer

About Carta

Carta is an equity management platform that helps private companies, investors, and employees manage equity, cap tables, 409A valuations, and fund administration, streamlining the complexities of startup ownership. Industry: Financial Technology & Equity Management

Carta currently has 7 open roles on FindRole.

Listed pay typically runs $212,500–$250,000 across 7 roles with salary data.

Most-posted roles

View all roles at Carta

At a glance

TL;DR · Senior IT Support Engineer

Role Posting Log in to save

Join Carta's Corporate IT team as a Senior IT Support Engineer, where you will lead complex initiatives and serve as the escalation point for E2/E3 engineers. Your daily responsibilities include resolving intricate issues across SaaS platforms like Okta, Google Workspace, Slack, and Zoom, driving operational programs such as executive support and M&A integration, identifying recurring problems to build durable fixes with Automation Engineers, and mentoring junior team members. You will work closely with Security, People, Finance, and the executive team on access reviews, incident response, and compliance. Proficiency in modern IT tools including Okta, Jamf, Intune, Atlassian Jira, and Crestron AV systems is essential, along with experience using AI like Claude to enhance workflows and automate tasks.

Skills

Okta Jamf Intune Atlassian Slack Zoom Google Workspace Microsoft 356 MBox 1Password DocuSign Crestron QSYS LogiSync Zoom Rooms Cisco Meraki Brivo CI/CD AI Claude

What you'll do

Resolve complex issues across SaaS and identity stack.
Own major operational programs like executive support or M&A integration.
Identify and eliminate recurring issues through automation and process improvements.
Serve as an escalation point and mentor for junior engineers.
Partner with Security, People, Finance, and the executive team on critical initiatives.

What we're looking for

Deep hands-on experience across SaaS and identity stack at scale.
Own major operational programs like executive support or M&A integration.
Identify recurring issues, automate solutions, and improve processes.
Serve as an escalation point and mentor for junior engineers.
Partner with Security, People, Finance, and the executive team.
Use modern tooling and AI to enhance work efficiency and resolution.

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